Occasionally, I will get a camera that reports green status (online), but when you view the camera it provides a blurry, snowy black image. Not solid black, but imagine a camera at night with no lighting whatsoever.
We have 100 cameras and it can be any; it's not specific to any one camera.
A reboot of the camera will fix the issue.
I haven't been able to find what triggers this.
Anyone else experience the same?
I have not opened a case yet.
I have had a similar issue in the past. It stopped happening for us with one of the firmware upgrades. Not sure which. We are currently using 3.31 firmware.
Thank you. I'm on 3.30. I haven't upgraded to 3.31 as this is still listed a beta.
I upgraded to 3.31 and haven't seen it, but it has been only 2 days since. I will report again in 10-14 days.
@nuo Restarting the camera does fix it for a time, but after a while (couple hours->couple of days) it will go back to the black snow screen.
Sounds like a faulty device, flakey internet / cloud connection (unlikely) or the firmware flaking out (thermal overheating / memory leak) and then it auto shuts down or crashes?
Yes, I have seen this enough times to also feel the firmware is the issue. However, until there is a firmware revision out that resolves the problem. Hard to know 😉