VPN Connection Issue - remote computer did not respond in a timely manner

[Scott_Newton]

I have been getting tickets from my users indicating they are receiving the "did not respond in a timely manner" response when trying to connect to VPN.

This happened overnight as I was connected to a VPN session until 10pm Wednesday night PST.

I see the Windows updated with KB5011487 yesterday but I am not sure when.  I uninstalled the Windows update but still I am receiving the same message.

All comm lines are up and the hardware is not reporting any issues.

Is anyone else having this issue?

[Jose_aisos]

Hello, I have the same problem, but it is recent, I have 02 schedules in which my users connect, those of the first schedule connected without problems but those of the second schedule, they cannot get an error message "the connection was lost because the server did not respond in time"

[kkwok]

I'm having same issue. Still on hold with Cisco support line.

[JZHansen]

Same issue here. I've also removed the same KB update and rebuilt the VPN. No dice. 

[Mojojojo]

Everyone using Cloud authentication? Ours is down as well

[MM5280]

All of my users are getting the same error we saw with KB5009543.  I verified that the patch was not reapplied.

"The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer"

I've been on hold for 30 minutes, and the Meraki subreddit has a number of reports, so I'm sure support is flooded right now.

[dwllnet]

Same issue here with 3 different dashboard organizations, multiple networks, all using Meraki Cloud Auth. On phone with support.  

Happening across Windows, MAC and iPads.

[Jgalleg3]

Same issue here. All users on Cloud Authentication are not able to connect seeing the "remote computer did not respond in a timely manner" error. 

[SurW]

I have same issue too. All my users can not connect. I submitted case to meraki. I know there was problem with windows patch back in January or february but I doubt the windows update cause the issue because one of the laptop did not receive any update.

[delfuego]

Here we go again. I think I just got the last user fixed up from last time. It was just Patch Tuesday. Anybody have a corporate MS account and can open a ticket there also?

[JimmyM]

Same probleme.

Only with cloud auth

[Jose_aisos]

I get this error

[Ryan_Miles]

engineering is aware and is working on resolution

[elDiego2608]

Thanks for the reply 👍

[mhassan1]

@Ryan_Miles In hopes of this feedback reaching the PMs @ Meraki: The lack of acknowledgment on breaking issues from Meraki is entirely unacceptable. Outages happen, but like most of the community here, we are always in the dark about a Meraki issue. We're all supporting companies that have hundreds or thousands of employees. Create a status page that automatically alerts the on-call team for breaking issues and lets the customers know. The product is excellent, and if the communication gets better, it will be next level. 

[elDiego2608]

It's a great idea... at least a Twitter account that feeds back... even MS has one with their 365 "service"

[shake74]

Completely agree with you! I look like an idiot when I get numerous calls and I have no idea what's happening.

[DavidHenley]

Especially after last time. They told us they would be more transparent and get a status page.

[kpalanisamy]

Same Problem for all our users - Windows and Mac  has issue, fails in Authentication service.

[SIL-Christian]

Hi, same issue here. 

Issue just started an hour ago. Users started reporting connecting to VPN taking forever, connecting and then disconnecting. I checked Event viewer on a few machines and they have all the same error mentioned in @Scott_Newton thread. 

"Error 718: did not respond in a timely manner"

I was able to connect and disconnect with no issues for a while until it hit me too.

I checked event logs and I could see almost all users connecting and then disconnecting after 3 seconds.

Mar 10 15:37:35	VPN client disconnected
Mar 10 15:37:32	VPN client connected

[Pitmac1]

Same issue here. Logs are the same of what I'm seeing

[GrahamG]

Same issue with client VPN failing (remote computer did not respond in a timely manner) at three sites while five sites are working fine.

Mixture of MX65 & MX68 affected.

All affected sites are running MX ver. 15.44 but working sites are also running MX ver. 15.44 on MX 64, MX65 & MX68

Site-to-site VPN unaffected, even though client VPN is failing at one of those sites but not the other

[jnekl]

We are currently having an issue with Meraki Auth on our side.. We are aware of it and working on getting it resolved ASAP

[MM5280]

Is RADIUS authentication also effected?  None of my users are able to connect.

[HakobDavtyan]

any news?

[INFOTECH-BALAJI]

Hi . i have also same problem, even we updated latest patches . still we have facing issue. can anyone pls guide me how we can resolve. our users can able to connect client vpn.

[JSchooff]

Where is the service health update on the dashbaord that Meraki promised us last time this happened? Why do I have to go into the forums and the subreddit before I can determine that there might be a service outage. 

[HakobDavtyan]

we have a problem with VPN by the side MERAKI CLOUD Authentication

[Aidan_Taub]

Mac and PC users all effected - this certainly seems like a Meraki Cloud Authentication issue again. Who forgot to renew the certificate this time?

[re209418]

I have multiple sites getting stuck at the authentication step as well.

[Malbeck]

Same here in MPLS, authentication errors! so much for a slow morning.

[JSchooff]

FYI Folks – Just started working for us.

[Malbeck]

Same. I hope!

[Pitmac1]

Still down for us. Did y'all do anything?

[Malbeck]

Nope, just came back up but it may be slow to resolve for some.

[INFOTECH-BALAJI]

Not yet for me, Should i reconfigure client VPN again?

[Malbeck]

Unless you changed something while troubleshooting, I'd say no.

[JSchooff]

Jumped the gun. Disconnected and was unable to reconnect. Looks like it was a blip of functionality. 

[kkwok]

Just got off the phone with the support, this is the official update thread.

https://community.meraki.com/t5/Meraki-Service-Notices/Meraki-Auth-Issues/ba-p/142206

[MiraT]

Still down for us. I'm wondering if we'll hear from Meraki when it's back up?

[VictorHMartinez]

Hi, I have the same problem, on all my vpn clients,"remote computer did not respond in a timely manner"

[flebegue]

Hi,

We have the same problem when the user is already logged in, the session remains active.

[JosiahMW]

Hi everyone,

I just wanted to chime in and say we are having the same problem. VPN connects then disconnects in about 3 seconds. Same error message everyone else is reporting. Is this the master thread to subscribe to regarding this issue?

[DavidHenley]

A lot of these replies feel like "+1" or "me too". Can we limit these? Thanks.

[Jau]

I just confirmed with David/Meraki Support and the problem is not resolved yet. All we have to do is waiting!! 😞

[Dipen]

I would say just monitor dashboard they might pass notice that it's been resolved because right we can see on our dashboard that they are working on it and marked it as Severity 1.

[Ryan_Miles]

updates will be posted here https://community.meraki.com/t5/Meraki-Service-Notices/Meraki-Auth-Issues/ba-p/142206

[Prado_IT]

It seems like the problem came back. We are having the same error.

[Techsupports]

This problem did indeed come back and we are getting radio silence from Meraki. Any update would be appreciated.

[KDC_Tech]

I can confirm at least 3 VPN connection have been restored and are working again for us, I have to wait on additional connections based on clients

[kkwok]

It's good for our end. 

[JSchooff]

Seems to be working consistently now.

[ArmandoB]

Problema solucionado en nuestra organización

[Jau]

It works on my PC and I am asking users to try.

[RAVELAR]

Testing good now.

[Mbanders99]

All good in Texas now.  No problem connecting to vpn.

[Scott_Newton]

The VPN issue has been corrected and our users can connect again.

[Gibby13]

We started having issues with this a few weeks ago. It would connect after the second attempt at first. It steadily got worse until the past few days where most of our clients would need to retry several times or more to connect. I wonder if it was a sign that this melt down was imminent?

Regardless, I will be contacting Meraki support as soon as these issues start cropping up again!

[DavidHenley]

Thanks for your help today engineers.

Can we get a report on what happened and what Meraki is doing in the future to eliminate these issues?

Most of us have people to answer to and evaluate Meraki as a network solution.

[DavidHenley]

Spoke too soon. This is becoming a huge problem.

[houltmac]

Still not working here. I reported this issue months ago as an intermittent issue. Can anyone confirm if it's likely the same root cause and if/when functionality will be restored for all accounts?

[LVL]

Looks like the same issue came back again. same error message for client vpn, get disconnected within few sec in the log

[-KuJo-]

Also confirming the same issue after having uptime for the last 2-3 hours.

Perhaps going forward, having a proper service status page for Meraki services would be in order so we don't have to monitor a web forum for major service outages. 

[JanisG]

Our users are experiencing the same problem as this morning as well.

[Maranfang]

We are having the same issue as well. It was working for about two hours then it stopped working and had the same error.

[Mojojojo]

Going down down....

[Scott_Newton]

We are again having issues with our users trying to connect to VPN.  Same issue as this morning.

Are the Meraki Engineers attempting to correct the issue from this morning?

[Gibby13]

The cat came back.

[Scott_Newton]

As of 1pm PST the VPN connection service was working again.

Seems to be an up/down issue.

Perhaps as the situation from this morning is being patched or updated???

[EricLeeVQ]

I am trying to call Meraki support, but I am sure other people are doing the same thing. Still on hold for 20 minutes

[Mbanders99]

Issue is back. No VPN in Texas.  Feels like Deja Vu all over again!

[Mbanders99]

Working again now.

[EricLeeVQ]

We are working again

[Jgalleg3]

From checking Event Logs, seems like users that were connected to VPN after the fix a few hours ago are able holding that connection, but newly connecting users are seeing same error from this morning.

[houltmac]

That's exactly what I've been seeing for some months on and off

[mhassan1]

Switch to Radius if you can, we migrated all of our networks over and authentication is still working. 

[DavidHenley]

This just isn't possible for some of us, but thank you.

[Techsupports]

Still very much so in and out for us. Can Meraki update us as to why this is so intermittent?

[houltmac]

Back working for us currently 🤞🏻

[Imperio]

Problem still persists here.
We're using MX84 with firmware version 15.44

Do you still have the problem ?
I want to avoid upgrading firmware (to version 16.16) during production time. But if I'm sure that solves the problem, I might do it.

[houltmac]

Working for us right now on latest stable firmware as of 18 hours ago. Don’t have the number to hand. Also on MX84. Staff heading to party this PM so won’t be tested properly until Monday now. 

[Imperio]

After upgrading to the latest version (16.16), the problem was solved.
VPN Client connections again OK