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  • About JanisG
JanisG

JanisG

Conversationalist

Member since Feb 21, 2018

‎08-11-2022
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4
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Latest Contributions by JanisG
  • Topics JanisG has Participated In
  • Latest Contributions by JanisG

Re: VPN Connection Issue - remote computer did not respond in a timely mann...

by JanisG in Security / SD-WAN
‎03-10-2022 12:48 PM
2 Kudos
‎03-10-2022 12:48 PM
2 Kudos
Our users are experiencing the same problem as this morning as well. ... View more

Re: Meraki VPN Client

by JanisG in Security / SD-WAN
‎02-23-2018 06:27 AM
2 Kudos
‎02-23-2018 06:27 AM
2 Kudos
I created another thread on the issue i found with newer Dell laptops and the Meraki VPN.     https://community.meraki.com/t5/Network-Wide/Dell-Laptops-and-VPN-access/m-p/12826#M321   Newer Dell laptops have a piece of software called "SmartByte" I found this piece of software was blocking our access to our VPN. Once I disabled this software I was able to successfully log in to the VPN. To fix the issue launch the "SmartByte" software from the Start menu. There is an on off toggle, turn off "SmartByte" and you are able to connect. You are able to uninstall the software and it does no harm to the system. ... View more

Dell Laptops and VPN access.

by JanisG in Full-Stack & Network-Wide
‎02-21-2018 12:42 PM
5 Kudos
‎02-21-2018 12:42 PM
5 Kudos
Hello,   We have been dealing with a very frustrating VPN issue that was only occurring with our newer Dell Laptops, below is the fix I found and wanted to share with the community at large. Newer Dell laptops have a piece of software called "SmartByte" I found this piece of software was blocking our access to our VPN. Once I disabled this software I was able to successfully log in to the VPN. To fix the issue launch the "SmartByte" software from the Start menu. There is an on off toggle, turn off "SmartByte" and you are able to connect. You are able to uninstall the software and it does no harm to the system. I am attaching a screen shot of the SmartByte screen as well. This software is installed by default on all Dell laptop systems since about June of 2017.  I have not tested this with any desktop models. ... View more

Re: Meraki VPN Client

by JanisG in Security / SD-WAN
‎02-21-2018 12:36 PM
2 Kudos
‎02-21-2018 12:36 PM
2 Kudos
Does this happen to be a Dell system using wireless? ... View more
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My Top Kudoed Posts
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Dell Laptops and VPN access.

Full-Stack & Network-Wide
5 13006

Re: VPN Connection Issue - remote computer did not respond in a timely mann...

Security / SD-WAN
2 11568

Re: Meraki VPN Client

Security / SD-WAN
2 113101

Re: Meraki VPN Client

Security / SD-WAN
2 113198
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