About JanisG

JanisG · ‎03-10-2022

Our users are experiencing the same problem as this morning as well.

JanisG · ‎02-23-2018

I created another thread on the issue i found with newer Dell laptops and the Meraki VPN. https://community.meraki.com/t5/Network-Wide/Dell-Laptops-and-VPN-access/m-p/12826#M321 Newer Dell laptops have a piece of software called "SmartByte" I found this piece of software was blocking our access to our VPN. Once I disabled this software I was able to successfully log in to the VPN. To fix the issue launch the "SmartByte" software from the Start menu. There is an on off toggle, turn off "SmartByte" and you are able to connect. You are able to uninstall the software and it does no harm to the system.

JanisG · ‎02-21-2018

Hello, We have been dealing with a very frustrating VPN issue that was only occurring with our newer Dell Laptops, below is the fix I found and wanted to share with the community at large. Newer Dell laptops have a piece of software called "SmartByte" I found this piece of software was blocking our access to our VPN. Once I disabled this software I was able to successfully log in to the VPN. To fix the issue launch the "SmartByte" software from the Start menu. There is an on off toggle, turn off "SmartByte" and you are able to connect. You are able to uninstall the software and it does no harm to the system. I am attaching a screen shot of the SmartByte screen as well. This software is installed by default on all Dell laptop systems since about June of 2017. I have not tested this with any desktop models.

JanisG · ‎02-21-2018

Does this happen to be a Dell system using wireless?

JanisG

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Re: VPN Connection Issue - remote computer did not respond in a timely mann...

Re: Meraki VPN Client

Dell Laptops and VPN access.

Re: Meraki VPN Client

Dell Laptops and VPN access.

Re: VPN Connection Issue - remote computer did not respond in a timely mann...

Re: Meraki VPN Client

Re: Meraki VPN Client