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Unable to reboot MX from Dashboard or API - Malformed request

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Here to help

Unable to reboot MX from Dashboard or API - Malformed request

I have an automated task that should have rebooted 3 of our MX64 appliances last night.  The API was unable to perform the reboot it seems.  I didn't check the logs from my automated script, but I did go into the Dashboard to manually restart the devices.  I received an error when doing so:

 

Malformed request

 

Grumples_0-1587836871191.png

 

 

I've tried maybe 6 different MX64 and MX67 appliances from the dashboard, all with the same error and they do not reboot.

 

If you are curious why we restart the MX at all, it is because the Cellular modem in the USB port disappears from the list of interfaces.  Using the API, an automated script determines the problem and if it is after-hours, reboots the MX.  Upon reboot, the USB modem is visible once again.  The problem with rebooting MX occurs for devices with and without a USB modem and an MX67C with the internal cell modem.

 

My search for "malformed request" in the community had a lot of hits because of the word "request", but I didn't come across "malformed request".  So I don't know what to do.

 

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
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Meraki Employee

Re: Unable to reboot MX from Dashboard or API - Malformed request

This has now been resolved, if you're still having issues please update your case to let the engineer know.

Thank you all for you patience 😌have a great weekend and stay safe out there.

View solution in original post

10 REPLIES 10
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Head in the Cloud

Re: Unable to reboot MX from Dashboard or API - Malformed request

Hi @Grumples ,

 

Not seen that one before.  Indicates that you’ve inputted something incorrectly but we know that’s not the case.  What MX firmware are they running?

 

have you raised this with Meraki support?

Kind of a big deal

Re: Unable to reboot MX from Dashboard or API - Malformed request

If you can't reboot the appliance and assuming you are running recent firmware, then that must be a fault.  I would contact support.

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Meraki Employee

Re: Unable to reboot MX from Dashboard or API - Malformed request

It's a known issue that we're tracking and resolving currently, please open a support ticket so we can log that you're experiencing this and provide status updates via the case when we receive updates from the PM team.

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Head in the Cloud

Re: Unable to reboot MX from Dashboard or API - Malformed request

5B789EEB-5927-4B7C-81E0-B4EA1B240DF3.png

@ConnorL , anything to do with this issue noted in firmware 14.50 and also a previous bug in 14.46?  We’ve held back upgrading any MX68’s.

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Meraki Employee

Re: Unable to reboot MX from Dashboard or API - Malformed request

Hey @UCcert, no it's on the Dashboard side rather than firmware. This is a separate issue that's only recently occurred 🙂
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Here to help

Re: Unable to reboot MX from Dashboard or API - Malformed request

@ConnorLThank you for the reply.  I opened a Support Case.

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Meraki Employee

Re: Unable to reboot MX from Dashboard or API - Malformed request

Nice one, the engineer will keep you updated via the case. In the meantime enjoy the rest of your Sunday and stay safe!
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Comes here often

Re: Unable to reboot MX from Dashboard or API - Malformed request

We are having the same issue. meraki support is useless by saying "development team is working on the issue". Yet they provide no timeline, no SLA, and no idea how many hours, days, weeks. This is ridiculous for a remote mgmt solution to offer next to nothing to customers as far as feedback goes.

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Head in the Cloud

Re: Unable to reboot MX from Dashboard or API - Malformed request

Hi @yepper  - I think useless is a tad harsh!  Especially given the current working environment we find ourselves in.  If the developers are aware of the issue and are working on it then what else can you/we do at the moment.  One can't promise a fix at the flick of a switch!!!

Highlighted
Meraki Employee

Re: Unable to reboot MX from Dashboard or API - Malformed request

This has now been resolved, if you're still having issues please update your case to let the engineer know.

Thank you all for you patience 😌have a great weekend and stay safe out there.

View solution in original post

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