Internet issue with mx64 firewall

[Lakshmikanth]

We are using meraki mx64 firewall and facing some internet issues with the device. The Internet will work after 20 minutes of device ON. Previously, internet will come with in 5 to 10 minutes. Why device is taking more time to get an internet access. Can you please anyone help me.

[AjitKumar]

Hi@Lakshmikanth 

Lets try to update the firmware.

[Lakshmikanth]

Thank you for  your quick response on the issue.

I will update the firmware. Is this problem solved after updating the firmware.

[SoCalRacer]

How is this related to Meraki Insight?

[CarolineS]

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@SoCalRacer wrote:

How is this related to Meraki Insight?

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Thanks, @SoCalRacer  - I just moved this over to the Security board.

[SoCalRacer]

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@Lakshmikanth wrote:

We are using meraki mx64 firewall and facing some internet issues with the device. The Internet will work after 20 minutes of device ON. Previously, internet will come with in 5 to 10 minutes. Why device is taking more time to get an internet access. Can you please anyone help me.

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During the 20 mins of no internet, what does the light do on the MX? I am guessing it is cycling colors meaning it is trying to connect to the Meraki dashboard. In that case, I would check the upstream device and or DNS settings on the MX uplink. After the 20 mins does the light go solid white?

[BlakeRichardson]

When the MX finally connects are there any errors reported in the dashboard?

[PhilipDAth]

You need to check the local status page to see why it says there is a problem.

https://documentation.meraki.com/zGeneral_Administration/Tools_and_Troubleshooting/Using_the_Cisco_M...