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ECMS1 Registration -- DISAPPOINTMENT

Here to help

ECMS1 Registration -- DISAPPOINTMENT

I've tried for several months to get myself or my staff enrolled in the ECMS1 courses and we fail every time! I finally enrolled in a European Time Zone, hoping to take the course overnight and was unable to do so.

 

Is there any hope of additional classes? I'd at least like to show my interest and have someone from Meraki acknowledge that.  

14 REPLIES 14
Kind of a big deal

Re: ECMS1 Registration -- DISAPPOINTMENT

This shouldn't be that hard. @EliseK, can you help @Ssmith out?

Community Manager

Re: ECMS1 Registration -- DISAPPOINTMENT

Hi @Ssmith -

 

Really sorry to hear about the trouble you're having getting signed up for ECMS1.

 

But, since you already have gone through CMNO, you probably don't need to go through ECMS1, since the ECMS1 has the same content as CMNO did.

 

If you can PM me the email addresses of your colleagues who have attempted to register, I can investigate those further.

 

Thanks!

Caroline S | Community Manager, Cisco Meraki | @merakicaroline
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Head in the Cloud

Re: ECMS1 Registration -- DISAPPOINTMENT

From what I know enrollment should have opened today around 9AM PDT and again every 2 weeks. You could check back every Tuesday, but my suggestion would be check back @ 9AM PDT on 8/13.

Here to help

Re: ECMS1 Registration -- DISAPPOINTMENT

Thanks, but that's only part of the challenge.  I want this for my staff as well, and I have staff who haven't completed CMNO yet.  I'll PM as requested.   Personally, I'd like to jump ahead to the ECMS2 content, but it's not available for other reasons (no travel budget).  

Here to help

Re: ECMS1 Registration -- DISAPPOINTMENT

Thank you -- I've set a calendar reminder to complete this enrollment, and have tried several times.  I'm sure we'll get in, but I wonder if this speaks to the popularity of the class.  And, therefore, to the equipment?  

 

One of the reasons I posted earlier is that we never have the opportunity to attempt a registration.  I'm not sure Meraki has an accurate measure of the demand for this class.  

Head in the Cloud

Re: ECMS1 Registration -- DISAPPOINTMENT

Is there a way to register for ecms2? Sounded like CMNO/CMNA ist like ecms1, which I made...

Just see articles "meraki is sizing" the classes.

Kind of a big deal

Re: ECMS1 Registration -- DISAPPOINTMENT

There are a few topics around the community about ECMS2. But in short, for ECMS2 you need to be nominated & invited at this point in time. It's also only organized in SanFran at the moment. Reach out to your Meraki rep to express your interest. They can nominate you.

Here to help

Re: ECMS1 Registration -- DISAPPOINTMENT

When will ECMS2 be offered elsewhere? Or online? 

Kind of a big deal

Re: ECMS1 Registration -- DISAPPOINTMENT

Head in the Cloud

Re: ECMS1 Registration -- DISAPPOINTMENT


@Ssmith wrote:

When will ECMS2 be offered elsewhere? Or online? 


ECMS2 is in person training. Online probably never. Elsewhere (outside of US) probably not for another year or so at best.

Kind of a big deal

Re: ECMS1 Registration -- DISAPPOINTMENT

@Ssmith Does your company currently own Meraki devices, those who own devices are given preference when it comes to ECMS1

 

Otherwise reach out to your account manager. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: ECMS1 Registration -- DISAPPOINTMENT

Hi, Blake.  We have a very significant investment, actually.  I'm glad owners are given a preference.  Unfortunately, we never get past the website to enter our names or to provide feedback. If there were an adequate body of training material online somewhere, I could understand.  But this is the best opportunity for Meraki training and it's clearly undersized.   

Kind of a big deal

Re: ECMS1 Registration -- DISAPPOINTMENT

@Ssmith I would put pressure on your Meraki account manager, if you don't know who your account manager is open your Dashboard, go to the Help menu at the top right and select "Get Help" Scroll to the bottom of that page and it lists your Meraki account manager under the "Cisco Meraki Sales" 

 

Your account manager should be able to speak to the training team to see what can be done, given you have a good investment in Meraki I would imagine you would hear something soon. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: ECMS1 Registration -- DISAPPOINTMENT

Thanks again, Blake.  I've gotten good help here, actually.  Someone from Cisco Meraki has reached out privately and may be able to help.

 

One of the reasons I posted this is that I used to manage a technical training team, so I have a heard and a mindset for this specific type of work.  It was one of those scenarios where the business was reorganized, and that team was given to me.  Even though I didn't really understand their field, they provided me with a great education.  The Meraki training program is simply not sized right to support the level of product that's in the field.  This equipment probably supports some of the most advanced functions of our organization, and it's disappointing that the only way we can get advanced training is to attend training at 1 single facility.  Combine that with the registration web page that offers no means for communication, or offer feedback beyond an error message to say that the class is full.  

 

I believe I'll get my problem solved, thanks mostly to the responses to this post.  

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