iOS/iPadOS Return to Service

[Slobs2]

Hello! I see that SM supports the new iOS/iPadOS 17 feature "Return to Service", which allows you to wipe a device but send a WiFi profile to have it set itself up after the wipe. You can find this feature on the new SM interface when you check the box of a device and then under command, erase devices. I've tried it a few times but it only unenrolls the device and wont wipe it. I don't see any documentation on Meraki's site, only on Apple's site. I have a case in but has anyone else tried this feature?

[PaulF]

Can you raise a case for this please? And Direct Message me the case number when done?

[BlakeRichardson]

I have yet to try this but I will try and test this myself with a device today if I can. 

[beks88_]

Tried this feature several times now, but it always just tells "Management profile removed" on the dashboard.

On the device itself seems like nothing has changed.

I can still find all apps and the management profile under the device settings.

I didn't file a case yet

[PaulF]

Engineering are working on this. Stay tuned.

[SimonCUK]

Hi, is there any update on this?  We would like to use it too.

[PaulF]

Meraki have a case open with Apple on this currently, so no update as of yet. As soon as we have an update, we'll update this thread

[GSMITH]

@PaulF @Slobs2 @beks88_ Have you all received any updates with this? I attempted to use it and ran into the same issues. 

[PaulF]

Meraki SM and Apple are still working together on this, but no ETA for resolution at this time.

[GSMITH]

Okay, thank you for the update. I was eager to try this in preparation for our summer iPad resets, so I wanted to check in and see if anyone had heard anything. 

[EncinitasMatt]

Any word a fix?  It would be really great for us school districts to have this option in the summer.

With the new 17.5 I noticed a new error when trying to do a "return to service" erase.

Code: 12008

Domain: MDMErrorDomain

Error: The MDM request is invalid.

[joshtaka]

Hello, has this issue been resolved?

[GSMITH]

No, I have not yet heard any communication around this. I have been patiently waiting. We have 1500 iPads to reset this summer and this would really make things go a lot faster if they had a solution or fixed whatever the issue is with the re turn to service option. 

[Gelo]

From what I can tell, it seems like a bug or maybe something missing in the Meraki end of things. Haven’t seen any official fix yet, but I’m following that Apple doc too.

[GSMITH]

I tried again and am still running into the same issue, I assume there is no fix yet.