iOS/iPadOS Return to Service

Slobs2
Getting noticed

iOS/iPadOS Return to Service

Hello! I see that SM supports the new iOS/iPadOS 17 feature "Return to Service", which allows you to wipe a device but send a WiFi profile to have it set itself up after the wipe. You can find this feature on the new SM interface when you check the box of a device and then under command, erase devices. I've tried it a few times but it only unenrolls the device and wont wipe it. I don't see any documentation on Meraki's site, only on Apple's site. I have a case in but has anyone else tried this feature?

15 Replies 15
PaulF
Meraki Employee
Meraki Employee

Can you raise a case for this please? And Direct Message me the case number when done?

 

BlakeRichardson
Kind of a big deal
Kind of a big deal

I have yet to try this but I will try and test this myself with a device today if I can. 

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beks88_
Here to help

Tried this feature several times now, but it always just tells "Management profile removed" on the dashboard.

 

On the device itself seems like nothing has changed.

I can still find all apps and the management profile under the device settings.

 

I didn't file a case yet

Systems Manager enthusiast
PaulF
Meraki Employee
Meraki Employee

Engineering are working on this. Stay tuned.

SimonCUK
New here

Hi, is there any update on this?  We would like to use it too.

PaulF
Meraki Employee
Meraki Employee

Meraki have a case open with Apple on this currently, so no update as of yet. As soon as we have an update, we'll update this thread

GSMITH
Here to help

@PaulF @Slobs2 @beks88_ Have you all received any updates with this? I attempted to use it and ran into the same issues. 

PaulF
Meraki Employee
Meraki Employee

Meraki SM and Apple are still working together on this, but no ETA for resolution at this time.

GSMITH
Here to help

Okay, thank you for the update. I was eager to try this in preparation for our summer iPad resets, so I wanted to check in and see if anyone had heard anything. 

EncinitasMatt
Here to help

Any word a fix?  It would be really great for us school districts to have this option in the summer.

 

With the new 17.5 I noticed a new error when trying to do a "return to service" erase.

 

Code: 12008
Domain: MDMErrorDomain
Error: The MDM request is invalid.
joshtaka
New here

Hello, has this issue been resolved?

GSMITH
Here to help

No, I have not yet heard any communication around this. I have been patiently waiting. We have 1500 iPads to reset this summer and this would really make things go a lot faster if they had a solution or fixed whatever the issue is with the re turn to service option. 

Gelo
Here to help

From what I can tell, it seems like a bug or maybe something missing in the Meraki end of things. Haven’t seen any official fix yet, but I’m following that Apple doc too.

GSMITH
Here to help

I tried again and am still running into the same issue, I assume there is no fix yet.

EncinitasMatt
Here to help

Happy 12+ month anniversary past the first post 🎉

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