3 iPads with a green flag in DEP but not shown in device list

[Koops]

Hi

I have moved about 60 iPads into the Meraki MDM but have 3 showing as green in DEP so the profile has gone through. But they are not in the device list.

Is there a way to refresh or force this?

Thanks

[Inderdeep]

Check this video and the link below which may help you 

https://documentation.meraki.com/SM/Device_Enrollment/Apple_Device_Enrollment_Program_(DEP)#Applying...

[BlakeRichardson]

@Koops have you got enough SM licenses to cover the devices? 

Howare you searching for the devices in the list i.e. serial number?

[Shany]

I have experienced in network with 3,000 DEP devices.
I did not see 1 device in the Device list.

Theoretically, it is not exactly correctly, but after the 'full sync' on DEP, I was able to confirm that 1 device lost in the Device list came back.

Try the 'full sync' at the upper right corner of DEP.

[Koops]

Thanks for the advise.

I tried a full sync and this did not work for me.

Then I found the device in DEP and renamed and added to the correct Tags and remote restarted the devices.

They now have the profiles and apps installed and I can see them in the device list.

BUT...... if i search in device list for the name or serial number of the 4 devices they are not found?

[Shany]

Sorry Koops. There seems to be confusion in my memory.

Like you, I could see the device in DEP, but I couldn't search by serial number.

I couldn't see it right from the'devices' screen, but I could see it by changing to'General -> DEP'

After 2-3 hours elapsed, the devices appeared in the device list, and the serial number was also available for inquiry.

Maybe you also look up normally by now

[Koops · Accepted solution]

Put the devices into DFU and restored.

This has fixed them