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Device resets now seeing "Invalid Profile" errors upon reset

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Device resets now seeing "Invalid Profile" errors upon reset

I am not sure what could have changed. When we reset (wipe) devices we are now hitting the following error:

 

"The configuration for your iPad could not be downloaded from Eugene School District 4J"

 

"Invalid Profile"

 

This has happened sporadically the last few days, our techs have said they eventually clear. However I am prepping five iPad Airs this morning and this is happening on all of them.

 

I will also be reviewing this with our network team to see if anything may have changed on the network side of things.

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A model citizen

Re: Device resets now seeing "Invalid Profile" errors upon reset

Linking this threads together, maybe @Noah_Salzman or @MeredithW can merge them

 

https://community.meraki.com/t5/Endpoint-Management-Systems/Enrolling-devices-fail/m-p/79775#M6624

 

According to support it's an SM issue and engineers are investigating.

Maybe too many new attempts on the servers because of Corona, there are several servers fighting with requests the last days.

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5 REPLIES 5
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Re: Device resets now seeing "Invalid Profile" errors upon reset

Some are chugging along now. Possibly related to Apple outage this morning?
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Re: Device resets now seeing "Invalid Profile" errors upon reset

Seeing the same thing here today (Jan 29, 2020 10:45am EST)

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A model citizen

Re: Device resets now seeing "Invalid Profile" errors upon reset

Hey guys, ever solved this? We are getting now this messages also

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Re: Device resets now seeing "Invalid Profile" errors upon reset

Seeing lots here too.

 

Eventually seem to go through but bloody annoying.

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A model citizen

Re: Device resets now seeing "Invalid Profile" errors upon reset

Linking this threads together, maybe @Noah_Salzman or @MeredithW can merge them

 

https://community.meraki.com/t5/Endpoint-Management-Systems/Enrolling-devices-fail/m-p/79775#M6624

 

According to support it's an SM issue and engineers are investigating.

Maybe too many new attempts on the servers because of Corona, there are several servers fighting with requests the last days.

View solution in original post

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