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About JamesG1
JamesG1
Here to help
Member since Feb 14, 2019
Jul 23 2020
Community Record
13
Posts
13
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0
Solutions
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Jul 23 2020
7:48 AM
2 Kudos
In my opinion, Lost Mode is sort of a terrible design for wifi-only iPads. The device cannot get on a network it hasn't previously been on in order to receive commands. If any network config has been removed, then you will most likely need to connect via a USB to ethernet adapter. And the various off-brand USB to ethernet adapters may not work. We don't use Lost Mode here...we created a separate location in Meraki that we move it to where it will get a restricted profile yet still be able to get on a network to report in its location, and receive commands.
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Mar 6 2020
9:38 AM
That frees up the Meraki license but it's unclear if it frees up the license for paid apps. I've found that removing tags and letting the device sit for a while helps, but we don't always have access to the device to ensure that its connected to the network and receiving commands. An example is an iPad that recently got run over by a car (don't ask).
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Feb 12 2020
4:21 PM
Another thing to try is to take the device home to see if it will enroll there. That will tell you right away if it's related to firewall settings.
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Feb 12 2020
3:29 PM
2 Kudos
We were dealing with this for a while and had to reset the device multiple times, and eventually it would go through. It seemed to like ethernet better than wireless. As we are piloting another MDM I will say that their DEP sync is just about instantaneous and Meraki's often gets going only very slowly and requires page refreshes to feel better about its task at hand. 😛
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Jan 24 2020
9:20 AM
Some are chugging along now. Possibly related to Apple outage this morning?
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Jan 24 2020
8:49 AM
I am not sure what could have changed. When we reset (wipe) devices we are now hitting the following error: "The configuration for your iPad could not be downloaded from Eugene School District 4J" "Invalid Profile" This has happened sporadically the last few days, our techs have said they eventually clear. However I am prepping five iPad Airs this morning and this is happening on all of them. I will also be reviewing this with our network team to see if anything may have changed on the network side of things.
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DEP
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Enrollment
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iOS
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K12
Jun 19 2019
8:49 AM
...also if there was a script we'd need to have a way to limit the scope to student devices and not staff.
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Jun 19 2019
8:48 AM
1 Kudo
Hi, we have many thousands of iPads spanning 32 different schools and each summer has been a chore to wipe the devices en masse. There is currently not a bulk command to do this. Selective Wipe under Quarantine leaves photos etc. If this is not possible to add in to the Command menu, does someone have a Python script to do this using the API? Thanks, James
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K12
Apr 25 2019
2:39 PM
2 Kudos
"Thank you for contacting Cisco Meraki Support. I see that this is an existing bug and is worked upon by our development team. I have attached this case to the parent bug case so that I can update you as soon as a fixed is released for this issue. Let me know if you have any further queries or concerns."
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Apr 25 2019
8:40 AM
2 Kudos
Our school district continues to be impacted by the mid-year change to activation lock. Out of the blue, random student iPads are activation locked and it is requiring support attention. We are doing it remotely when possible. Other times, when remote unlock is unsuccessful I've had to actually ask our techs to bring them downtown since they are locked with our super admin account. We have used the advice on the website and added "Privacy & Lock" to all the profiles and unchecked the required box. Devices continue to get locked anyway. As mentioned in another "solved" thread, this profile setting most likely needs to be in place during the initial enrollment as its definitely not getting it for previously deployed iPads. It seems like it's in the wrong place in the workflow and can't fix this mid-year change by Meraki. This new system is inherently broken. I've put in a High priority ticket and I will be very interested to see what the response is.
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Labels:
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DEP
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Enrollment
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iOS
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K12
Feb 15 2019
8:40 AM
3 Kudos
I wanted to add that I've asked our techs not to use Lost Mode. If a device drifts off campus, it will not be able to connect to wireless access point that it hasn't previously connected to check in. Instead we have set up a "Missing Stolen" zone in Meraki and we move devices there. This has a limited profile where they can get into Safari and everything else is hidden. It's enough for them to get onto wifi so the device can check in. It has a custom wallpaper with a phone number to call. It's been really great so far.
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Feb 14 2019
2:56 PM
1 Kudo
I inquired about this with Meraki support and was told it was a limitation of Apple's API. Then I discover that this the default behavior in Jamf. Minor quality of life issues like this will push large scale customers away from Meraki as an MDM.
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Feb 14 2019
2:54 PM
This has been a headache since last week and we have been going back and forth with Apple trying to get to the bottom of it. We have 9000+ iPads. This change does not make for happy redeployments. Hopefully it will be rolled back. James
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