Server Error when going to Meraki Dashboard

SOLVED
DHAnderson
A model citizen

Server Error when going to Meraki Dashboard

I am getting a Server Error when going to the Meraki dashboard.

 

Is anyone else seeing this?

 

-Dave

1 ACCEPTED SOLUTION

Accepted Solutions
AlexanderL
Meraki Employee

Re: Server Error when going to Meraki Dashboard

Hey Everyone, 

 

There was an issue this morning that blocked users from logging in and caused server errors. This issue lasted roughly one hour from ~8-9 am Pacific. Our engineering teams have resolved the issue and all systems are functional. If you are still seeing any issues then please reach out to Meraki Support. 

View solution in original post

25 REPLIES 25
BrandonS
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

Yes.  From US, west coast just before I saw this post..  

BrandonS
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

I have a suspicion it may be AWS or something upstream of Meraki because I had trouble reaching some other random services this AM.

amelendez
Here to help

Re: Server Error when going to Meraki Dashboard

Yes, I'm having this issue now. My co-workers are able to login, but I am not able to login. Same exact error. This has never happened to me before.

Inderdeep
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

@DHAnderson : yes i am getting the same as well

 

Inderdeep_0-1621352122059.png

 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
NolanHerring
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

Same issue here

Nolan Herring | nolanwifi.com
TwitterLinkedIn
Val
New here

Re: Server Error when going to Meraki Dashboard

getting this error too. West Coast.

BrandonS
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

There is a Mailman list: https://puck.nether.net/mailman/listinfo/outages that often picks up on large outages early.  Assuming this is more than just the Meraki silo I expect you might get some activity from that list very soon.

DHAnderson
A model citizen

Re: Server Error when going to Meraki Dashboard

My cell phone had the Meraki dashboard page open from earlier today, and I can refresh the page and see live data.

 

I had a client go down (4 sites) at the same time.  It look like a fiber got dug up in their area.

 

-Dave

Inderdeep
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

@DHAnderson : All that 4 sites in the same region or area ?

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
BrandonS
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

@DHAnderson Interesting, I suppose a coincidence?, but my own office went offline around midnight Pacific time and I was already planning to drive over there today to find out what happened.  It is the only Org of many dozens I saw go offline.  Unless this issue is causing me to not get alerts for all the rest..

dwash
Conversationalist

Re: Server Error when going to Meraki Dashboard

Same here in TN. 

PacerX
Getting noticed

Re: Server Error when going to Meraki Dashboard

I am getting the same message. Grr. (Midwest)

The Wandering Pacer
"Not all who wander are lost" - J. R. R. Tolkien
www.thewanderingpacer.com
DHAnderson
A model citizen

Re: Server Error when going to Meraki Dashboard

@Inderdeep The are on a small campus where buildings are across the street from each other.

Inderdeep
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

@DHAnderson : then it may be something you said right !

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
NolanHerring
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

Although I should mention, I am able to get in through my OKTA/SAML setup.  However my personal account I can't, which is through the main website dashboard.

Nolan Herring | nolanwifi.com
TwitterLinkedIn
DHAnderson
A model citizen

Re: Server Error when going to Meraki Dashboard

@BrandonS A local college is building a new dorm.  At 9:30 AM the power went out at the college.  My client is about 5 blocks away.  I am betting that someone dug up a power line and fiber conduit.

 

I did not know that Meraki, or your client was on that same fiber 😉

NolanHerring
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

I'm East Coast, n76

Nolan Herring | nolanwifi.com
TwitterLinkedIn
DHAnderson
A model citizen

Re: Server Error when going to Meraki Dashboard

The dashboard just came back for me!

 

Unfortunately, my client is still down.

 

-Dave

amelendez
Here to help

Re: Server Error when going to Meraki Dashboard

I can login now.

Inderdeep
Kind of a big deal

Re: Server Error when going to Meraki Dashboard

RESTORED now 🙂 

 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
PacerX
Getting noticed

Re: Server Error when going to Meraki Dashboard

Service has been restored for us also.

The Wandering Pacer
"Not all who wander are lost" - J. R. R. Tolkien
www.thewanderingpacer.com
DavidHild
Here to help

Re: Server Error when going to Meraki Dashboard

Success!

CarolineS
Community Manager

Re: Server Error when going to Meraki Dashboard

I hear from our team that this is now resolved. More info to come!

Caroline S | Community Manager, Cisco Meraki
New to the community? Get started here
Val
New here

Re: Server Error when going to Meraki Dashboard

thanks! It works for me now (West Coast)

AlexanderL
Meraki Employee

Re: Server Error when going to Meraki Dashboard

Hey Everyone, 

 

There was an issue this morning that blocked users from logging in and caused server errors. This issue lasted roughly one hour from ~8-9 am Pacific. Our engineering teams have resolved the issue and all systems are functional. If you are still seeing any issues then please reach out to Meraki Support. 

View solution in original post

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.