Server Error when going to Meraki Dashboard

[DHAnderson]

I am getting a Server Error when going to the Meraki dashboard.

Is anyone else seeing this?

-Dave

[BrandonS]

Yes.  From US, west coast just before I saw this post..  

[BrandonS]

I have a suspicion it may be AWS or something upstream of Meraki because I had trouble reaching some other random services this AM.

[amelendez]

Yes, I'm having this issue now. My co-workers are able to login, but I am not able to login. Same exact error. This has never happened to me before.

[amelendez]

I can login now.

[Inderdeep]

@DHAnderson : yes i am getting the same as well

[NolanHerring]

Same issue here

[BrandonS]

There is a Mailman list: https://puck.nether.net/mailman/listinfo/outages that often picks up on large outages early.  Assuming this is more than just the Meraki silo I expect you might get some activity from that list very soon.

[DHAnderson]

My cell phone had the Meraki dashboard page open from earlier today, and I can refresh the page and see live data.

I had a client go down (4 sites) at the same time.  It look like a fiber got dug up in their area.

-Dave

[Inderdeep]

@DHAnderson : All that 4 sites in the same region or area ?

[DHAnderson]

@Inderdeep The are on a small campus where buildings are across the street from each other.

[Inderdeep]

@DHAnderson : then it may be something you said right !

[BrandonS]

@DHAnderson Interesting, I suppose a coincidence?, but my own office went offline around midnight Pacific time and I was already planning to drive over there today to find out what happened.  It is the only Org of many dozens I saw go offline.  Unless this issue is causing me to not get alerts for all the rest..

[DHAnderson]

@BrandonS A local college is building a new dorm.  At 9:30 AM the power went out at the college.  My client is about 5 blocks away.  I am betting that someone dug up a power line and fiber conduit.

I did not know that Meraki, or your client was on that same fiber 😉

[NolanHerring]

Although I should mention, I am able to get in through my OKTA/SAML setup.  However my personal account I can't, which is through the main website dashboard.

[NolanHerring]

I'm East Coast, n76

[DHAnderson]

The dashboard just came back for me!

Unfortunately, my client is still down.

-Dave

[Val]

getting this error too. West Coast.

[dwash]

Same here in TN. 

[PacerX]

I am getting the same message. Grr. (Midwest)

[Inderdeep]

RESTORED now 🙂 

[DavidHild]

Success!

[PacerX]

Service has been restored for us also.

[CarolineS]

I hear from our team that this is now resolved. More info to come!

[Val]

thanks! It works for me now (West Coast)

[AlexanderL · Accepted solution]

Hey Everyone, 

There was an issue this morning that blocked users from logging in and caused server errors. This issue lasted roughly one hour from ~8-9 am Pacific. Our engineering teams have resolved the issue and all systems are functional. If you are still seeing any issues then please reach out to Meraki Support.