Server Error when going to Meraki Dashboard

SOLVED
DHAnderson
Head in the Cloud

Server Error when going to Meraki Dashboard

I am getting a Server Error when going to the Meraki dashboard.

 

Is anyone else seeing this?

 

-Dave

Dave Anderson
1 ACCEPTED SOLUTION
AlexanderL
Meraki Employee
Meraki Employee

Hey Everyone, 

 

There was an issue this morning that blocked users from logging in and caused server errors. This issue lasted roughly one hour from ~8-9 am Pacific. Our engineering teams have resolved the issue and all systems are functional. If you are still seeing any issues then please reach out to Meraki Support. 

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25 REPLIES 25
BrandonS
Kind of a big deal

Yes.  From US, west coast just before I saw this post..  

- Ex community all-star (⌐⊙_⊙)
BrandonS
Kind of a big deal

I have a suspicion it may be AWS or something upstream of Meraki because I had trouble reaching some other random services this AM.

- Ex community all-star (⌐⊙_⊙)
amelendez
Here to help

Yes, I'm having this issue now. My co-workers are able to login, but I am not able to login. Same exact error. This has never happened to me before.

I can login now.

Inderdeep
Kind of a big deal
Kind of a big deal

@DHAnderson : yes i am getting the same as well

 

Inderdeep_0-1621352122059.png

 

Regards/Inder
Cisco IT Blogs awarded in 2020 & 2021
www.thenetworkdna.com

Same issue here

Nolan Herring | nolanwifi.com
TwitterLinkedIn

There is a Mailman list: https://puck.nether.net/mailman/listinfo/outages that often picks up on large outages early.  Assuming this is more than just the Meraki silo I expect you might get some activity from that list very soon.

- Ex community all-star (⌐⊙_⊙)

My cell phone had the Meraki dashboard page open from earlier today, and I can refresh the page and see live data.

 

I had a client go down (4 sites) at the same time.  It look like a fiber got dug up in their area.

 

-Dave

Dave Anderson

@DHAnderson : All that 4 sites in the same region or area ?

Regards/Inder
Cisco IT Blogs awarded in 2020 & 2021
www.thenetworkdna.com

@Inderdeep The are on a small campus where buildings are across the street from each other.

Dave Anderson

@DHAnderson : then it may be something you said right !

Regards/Inder
Cisco IT Blogs awarded in 2020 & 2021
www.thenetworkdna.com
BrandonS
Kind of a big deal

@DHAnderson Interesting, I suppose a coincidence?, but my own office went offline around midnight Pacific time and I was already planning to drive over there today to find out what happened.  It is the only Org of many dozens I saw go offline.  Unless this issue is causing me to not get alerts for all the rest..

- Ex community all-star (⌐⊙_⊙)

@BrandonS A local college is building a new dorm.  At 9:30 AM the power went out at the college.  My client is about 5 blocks away.  I am betting that someone dug up a power line and fiber conduit.

 

I did not know that Meraki, or your client was on that same fiber 😉

Dave Anderson

Although I should mention, I am able to get in through my OKTA/SAML setup.  However my personal account I can't, which is through the main website dashboard.

Nolan Herring | nolanwifi.com
TwitterLinkedIn

I'm East Coast, n76

Nolan Herring | nolanwifi.com
TwitterLinkedIn

The dashboard just came back for me!

 

Unfortunately, my client is still down.

 

-Dave

Dave Anderson

getting this error too. West Coast.

dwash
Here to help

Same here in TN. 

PacerX
Getting noticed

I am getting the same message. Grr. (Midwest)

The Wandering Pacer
"Not all who wander are lost" - J. R. R. Tolkien
www.thewanderingpacer.com
Inderdeep
Kind of a big deal
Kind of a big deal

RESTORED now 🙂 

 

Regards/Inder
Cisco IT Blogs awarded in 2020 & 2021
www.thenetworkdna.com

Success!

PacerX
Getting noticed

Service has been restored for us also.

The Wandering Pacer
"Not all who wander are lost" - J. R. R. Tolkien
www.thewanderingpacer.com
CarolineS
Community Manager
Community Manager

I hear from our team that this is now resolved. More info to come!

Caroline S | Community Manager, Cisco Meraki
New to the community? Get started here

thanks! It works for me now (West Coast)

AlexanderL
Meraki Employee
Meraki Employee

Hey Everyone, 

 

There was an issue this morning that blocked users from logging in and caused server errors. This issue lasted roughly one hour from ~8-9 am Pacific. Our engineering teams have resolved the issue and all systems are functional. If you are still seeing any issues then please reach out to Meraki Support. 

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