SAML logons to Meraki Dashboard failing - 'Message was not properly base64-encoded'

Crocker
A model citizen

SAML logons to Meraki Dashboard failing - 'Message was not properly base64-encoded'

Anyone else bumping into this today?

14 Replies 14
Chris_Anders
New here

Yes same thing happening to us.  Was working this morning but randomly stopped about 15 minutes ago.

Eric_McClure
Here to help

Yes we seem to have the same issue anything from Meraki support ?

JE46
Conversationalist

Can also confirm...Called their helpdesk and was hung up on when I mentioned the three letters SSO.

J-NCI-24
Conversationalist

Having the same issue at my organization. Starting happening about 20 minutes ago.

Crocker
A model citizen

Glad it's not just me. On the line with Support about it now, will post what we find out.

 

Note: We're on N426, incase this is a node specific issue.

J-NCI-24
Conversationalist

Awesome, thank you Crocker.

I am on N131

Spent ~30 minutes on the call while the rep looked into the problem. Had to bail due to a meeting. No progress made thus far.

RR-DNO-GISD
New here

Posting to see updates on this. Same issue.

PhilipDAth
Kind of a big deal
Kind of a big deal

It's not posted yet, but also keep an eye on:

https://status.meraki.net/

 

Christian_S
Here to help

Looks like it resolved. My team is able to get back in now. 

Ditto, seems to be working for my folks as well.

Arthamon
Getting noticed

Did we ever find the root cause?

I asked via my ticket, but I got a pretty general answer. Not a direct quote:

 

Engineering implemented some back-end changes which inadvertently irritated SAML. The changes were backed out, which resolved the problem.

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