Resolving access issues on the Meraki Community

[MeredithW]

Did you just get an “Access Denied” error here on the community? It looks something like this:

Access to areas with special content in the community is granted based on your Cisco login credentials, so take a look at the instructions for obtaining access below.

Trying to access partner-only content?

Examples include: MSP hub, Meraki FIT training

In order to access this content, your Cisco account (which you use to sign in to the Meraki Community) must have partner-level access. If you do not have a Cisco account, you can go to the sign-in page and click the "Create Account" button. If your Cisco account doesn't have partner-level access, see this page for help or call the Cisco Partner Relations Team at 1-800-GO-CISCO (Option 5 →  Option 2 → Option 1).

Trying to access a beta group?

Examples include: Alpha & Beta programs

Check your private message inbox here in the community (here). There may be a group invite, which you need to accept before you can access the group.

Trying to access something else?

Examples include: Apple Consultants Community, API Early Access Community, Pioneers Community

For access to all other areas, please reach out to your account contact or to community-help@meraki.com if you're not sure who your account contact is.

Still stuck?

Please email the community team at community-help@meraki.com and we'll help you out!

[RichTruex]

I am a member of the Cisco Meraki Community.  I have cisco and meraki equipment.  Please contact me at 636-530-3877 about this egregious error.

[CarolineS]

@RichTruex Please email community-help@meraki.com with specifics about what you are unable to access, and we will help you out! 

[Joscanada]

yes, clearly

[Prateek_1]

Yes, I'm facing this issue.

[CarolineS]

@Prateek_1 Please email community-help@meraki.com with specifics about what you are unable to access, and we will help you out! 

[Halalbrother]

I'm facing the same issue, what I can do to fix it?

Can you please help me with this?

Thank you

[CarolineS]

---

@Halalbrother wrote:

I'm facing the same issue, what I can do to fix it?

Can you please help me with this?

 Hi @Halalbrother - Sorry to hear this! Please email community-help@meraki.com with specifics about what you are unable to access, and we will help you out. 

[SOJ]

Hi 

I'm having the same issue as I'm trying to register for the ECMS1 which was previously available using the URL listed.

https://community.meraki.com/t5/ECMS1-Registration/ct-p/register-ecms1

Could you please help?

Many thanks,

[CarolineS]

Hi @SOJ -

Sorry about that! We are in the process of getting a redirect set up from that page to the new registration URL, which is: https://learninglocator.cloudapps.cisco.com/#/course-details/8694

Cheers!

[JAIROJASH]

Hi Team, These Engineering Cisco Meraki Solutions Part 1 1.0 trainings are free or must be purchased? 
And also how does it benefit me with regard to the certification and partner levels?

[CarolineS]

Hi @JAIROJASH -

Thanks for your question! Please post it as a new topic in the “Off the Stack” board (https://community.meraki.com/t5/Off-the-Stack/bd-p/general) and I’m sure you’ll get an answer soon.

Cheers!

[Barry36]

I'm stuck as well!

[CarolineS]

Hi @Barry36 - please email community-help@meraki.com with details of what you are trying to access. Thanks!

[SSAY-AXS]

Hi,

I had the error message 

[MeredithW]

Hi there! Can you tell me what URL you're trying to reach?

[SSAY-AXS]

Hi Meredith,

Today I dont have the error message.

[Ohnerud]

Hi, 

I am trying to reach this link: https://community.meraki.com/t5/FAQ-and-other-resources/CMNA-FAQ/ba-p/38014

But have an error mesage:

Can someone help me to get the link and do the CMNA refresh webinar?

Thanks

[CarolineS]

Hi @Ohnerud - In order to access the CMNA-related materials, your Cisco ID needs to be set up as a Cisco Partner. It appears that your account does not have partner-level access.

For help getting set up as a Cisco partner, see this page for help or call the Cisco Partner Relations Team at 1-800-GO-CISCO (Option 5 →  Option 2 → Option 1). Once you are set up, sign in here on the Meraki Community again and you should be able to access the CMNA materials!

[CarolineS]

OH ALSO - you asked about the CMNA refresh webinar. As of August 1, 2020, we no longer offer CMNA refresh webinars. However, license renewals are still in effect and will be automatically processed as long you meet the eligibility criteria:

1. Be employed by a Meraki authorized partner
2. Have attended CMNA before August 1, 2020.
3. Have a Dashboard with active and compliant licensing

[Ohnerud]

Hi CarolineS,

Thanks, I raised a request to associate my Cisco ID with my business email, which is Cisco partner. My company approved the request on friday.

Do you consider Cisco partner as meraki partner? I think my company is also a meraki partner but I should ask.

Where will I receive the new license to include it in my dashboard?

Thanks