Duplicate notifications

[PhilipDAth]

We use Office 365 for our email. 

For a long time I've have been getting duplicate email notifications from the community.   I suspect it is Office 365.

Does anyone else have this issue and if so what email platform are you using? 

[Adam]

I'm not seeing duplicates in G Suite.  

[Dylan_YYC]

Same here! ok, so its not just me. i went and turned off all the notifications because i was getting annoyed. 

[PhilipDAth]

@Dylan_YYC which email system so you use ? 

[CarolineS]

Strange! I’ll see if this is a known issue with our community platform provider. Are you receiving two HTML emails or perhaps one is plaintext?

[CarolineS]

Also, I am going to move this over to the “Community Tips and Tricks” board since that is meant for community-related topics. Cheers!

[CarolineS]

@Dylan_YYC and @PhilipDAth - could you each send me sample duplicate email notifications (via email) so I can investigate further? Philip, you know my email address, and, Dylan, I'll PM it to you.

Thanks!

[PhilipDAth]

@CarolineS it hasn't happened today for me.  I'll wait for the next occurence.

Just looking back on some of them, the ones I looked at are very slightly different.  I wonder if it is people editing posts, and correct spelling and typos.  I'll see with the next one.

[CarolineS]

@PhilipDAth - I have a suspicion that it's just that - edits to posts inadvertently generating new emails, even though they shouldn't. There's a known issue with the community platform around that, but it sounds like it can be resolved with some workarounds. So let me know when you get a dupe! I know.... I'll edit this post a couple of times and maybe it will generate a dupe for you.