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Re: MX64 taking too long to register on Dashboard for the first time

by in Security & SD-WAN
‎Jul 17 2018 9:09 AM
‎Jul 17 2018 9:09 AM
That might be right, I´ve no access to the proxy to know what´s going on in there.   At the firewall level it seems just fine, but I can´t tell the same for the proxy.   I believe a good test would be use an internet connection via a 4G router and see what happens.   Still, odd situation, customer will say "hey, internet is working" but the MX64 takes 1 hour just to register! 🙂   Anyway, I´ll test and post back!   Thanks, ... View more

Re: MX64 taking too long to register on Dashboard for the first time

by in Security & SD-WAN
‎Jul 17 2018 7:41 AM
‎Jul 17 2018 7:41 AM
Hello ww, how are you?   In fact we´re planning to do so, the drawback is, customer dispatched it to all sites, so we´ll be able to use only a 4G Router and give a shot of how long it take on it.   At first, firewall rules looks good, but there is a proxy in their network, which we have no access to the configuration.   If the MX is not able to use it´s default ports it´ll try all others one by one?   Thanks, ... View more

Re: MX64 taking too long to register on Dashboard for the first time

by in Security & SD-WAN
‎Jul 17 2018 6:20 AM
‎Jul 17 2018 6:20 AM
Hey Adam,   Thanks, but yeah, I don´t think it´s related to the firmware, as, once it registers itself, I can check on the uplink traffic the time it starts and the time it finish downloading the firmware, less than a minute after the uplink traffic goes down it reboots and start with the new firmware.   The delay, in this case, is before that process, it takes a lot of time to register itself on the Dashboard, not including the firmware update, just the registration, worst case was almost 60 minutes watching the blinking colored lights.   After the very first, any other registration (like after a power off, or something) is not that bad, about 3-5min top.   Any ideas? Anyone?   Thanks! ... View more

MX64 taking too long to register on Dashboard for the first time

by in Security & SD-WAN
‎Jul 17 2018 5:24 AM
‎Jul 17 2018 5:24 AM
Hello everyone,   Im currently working in an implementation of a new network (via MPLS and Internet) and we noticed that the MX64 takes a long time to register on the Dashboard for the first time, it varies from 15-20min to 40-60minutes. It´s almost one hour just sitting watching the lights from the MX64 changing colors waiting it to connect to the Dashboard.   It eventually connects, but, this long time, is there any way to short it? How long does the MX64 should take to register itself on the Dashboard for the first time?   After the very "first" time, the registration process (like after reboot from firmware upgrade) is less than 3min total (including the reboot itself).   Any ideas why this first registration takes so long? Anything that can be monitored (despite the Local Status Page) or checked to give at least an idea of what is going on?   Thanks! ... View more

MX64 taking too long to register on Dashboard for the first time

by in Security & SD-WAN
‎Jul 17 2018 5:24 AM
‎Jul 17 2018 5:24 AM
Hello everyone,   Im currently working in an implementation of a new network (via MPLS and Internet) and we noticed that the MX64 takes a long time to register on the Dashboard for the first time, it varies from 15-20min to 40-60minutes. It´s almost one hour just sitting watching the lights from the MX64 changing colors waiting it to connect to the Dashboard.   It eventually connects, but, this long time, is there any way to short it? How long does the MX64 should take to register itself on the Dashboard for the first time?   After the very "first" time, the registration process (like after reboot from firmware upgrade) is less than 3min total (including the reboot itself).   Any ideas why this first registration takes so long? Anything that can be monitored (despite the Local Status Page) or checked to give at least an idea of what is going on?   Thanks! ... View more
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