Hi Xydocq,   Thanks for providing some information for me check out - #1 I'm directly connected, #2, yes it does (used the Command prompt on Windows). #3 - pinging either one times out... For the last question, I have tried both my Windows PC (haven't touched the registry) and my iPhone, neither works. But perhaps it has something to do with the #3... Let me know if you have any other thoughts.   Thanks! ... View more

I had the same problem initially - which their tech support said they could not reproduce - but then they finally updated the iOS app and I am now able access the slide VPN access button. Make sure that your phone app is up to date - in my emails with tech support, it seems that the app has control over the firmware updating on the GX50. With that said, I have never been able to successfully connect the VPN - I still have the same issue I initially reported. ... View more