Hey awesome people of the community,   Thank you for all your comments and feedback here, it is hugely appreciated.    I've seen some of you are still struggling with some websites. Please do reach back out to the Support Team, they are aware of the procedure to get this corrected and will be able to action this for you, but please do keep in mind that it may take a few days to reflect.    If you are unsure whether the IP is geolocated correctly, I'd recommend cross referencing different tools, like for example Maxmind's vs Neustar's or any other lookup tool you can find on the web.  If you can send this across to the Support team they'll be able to action it without too much investigation.    Regarding the Make a Wish button, I hear you all. I can reassure you that all of the wishes you send across get reviewed regularly and decided upon by our Product Management team, but they are weighted against many more other wishes or issues that we are addressing. They never fall on deaf hears though!   Giac ... View more

Hey team,   @thomasthomsen noted, thank you for sharing! I'd definitely recommend to submit the suggestion through Dashboard as well, so our Products team can explore this too.    @DangerNoodle I hear you and I'm really sorry for the impact this is having on your network. I'll make sure to pass the feedback internally, thank you!   Giac ... View more

Hey @blind3d , No worries 🙂    So, I'm not sure if it's a naming convention problem, but there were a couple of things that nagged me on the config you sent me.    On the Meraki side, you have a remote ID set to "empty", yet on the Palo Alto's side, your local ID is set to the Palo Alto's IP. I would normally recommend using the ID fields when one of the two sides is behind NAT; on the side where you have NAT you'd want to put the private IP on your uplink interface as your local ID, and you'll need to match it on the remote side with the Remote ID field.    The other thing that I'm a bit confused about is the "IPSec GW" configuration on the Palo Alto side. Is that the essentially a subnet pair? Do you happen to have a screenshot of that section (even a mock one)?   @CCL_CO , in the majority of instances it seems to be a mismatch in either phase 2 configuration or the establishment of the SAs (possibly because of the KB I mentioned above), so there's no one-size fits all solution yet. Could you please share some more details around your configuration (please replace the IP addresses with fake ones!)?    Many thanks!   Giac ... View more

Hey @blind3d ,   Since you mentioned you are running an IKEv2 tunnel, I wonder if you may need to take a note of this: https://documentation.meraki.com/MX/Site-to-site_VPN/Site-to-Site_VPN_Settings#NOTE_For_IKEv2   We've observed that certain vendors have not fallen into full compliance of the RFC for IKEv2, specifically this section that concerns the traffic selectors.    It is definitely something worth querying with Palo Alto as well, to ensure their firewall is respecting the traffic selectors received.   Hope this helps!   Giac ... View more

Hey team,   Thought I'd chime in on this one to thank you all for your patience during this maintenance.    To provide some reassurance, there should have been no to minimal impact on the operation of the networks. You may have encountered some delays in claiming new devices or spot the maintenance page here and there, but standard network activity should have been unaffected.    Thank you for bearing with us whilst we continue to make the Meraki Cloud better and more resilient!   Giac ... View more

Hey @Theivz , I'll throw a couple more your way, have a look at these KBs: Scoping Active Directory per SSID - Cisco Meraki Clients Usage Page Overview - Cisco Meraki   Hopefully they'll help set your SSIDs how you want them.   Giac ... View more

@ACI_Admin I'd encourage you to get in touch with our Support team as the issue may be different/unrelated to yesterday's events.   Many thanks! Giac ... View more

@SteveB2021 @NordOps thank you for sharing!   You are spot on there and I'm happy to share that this is something that we have included in our process. Unfortunately due to some technical difficulties, the announcement was injected after a few hours from the start of the outage and was not immediately played for those who were already in the queue waiting to speak with us.    Many thanks! Giac ... View more

Community,   We'd like to thank you all for being so understanding and supportive. We completely understand how difficult the situation has been for many of you. We want you to have a great experience when you use our platform and our products and we are committed to ensure that you do.    Please be on the lookout for comms via the cases and engage with our Support teams when necessary.    Keep the feedback coming, it never falls on deaf ears.   Thank you again for all your patience and engagement!   Giac ... View more

@MK2 we hear you and we are passing the feedback on internally.    Thank you for sharing it! Giac ... View more

Hey everyone,   We’re seeing service recovery for the issue impacting certain cloud-based services and working towards full restoration as soon as possible.   We thank our customers and partners for their patience. ... View more

@Maurice_Fellay  @srttallhat , please make sure you raise a Dashboard case to request a reason for outage.   Many thanks.   Giac Meraki Support ... View more

Good day everyone,   Our development teams have successfully identified the root cause of the issue and are continuing to work on implementing a fix.    We understand your frustration and appreciate your continued patience and support during this time.      ... View more

Hi all,   We'll start marking updates as "Solutions" so we can have them at the top of the thread.    Please be on the lookout for them.   Many thanks. Giac Meraki Support ... View more

@amacaya , your original case may not be related to the outage here, but it will likely be impacted throughout today.   Please continue to work with our Support team to continue investigating what the root cause would be.    Many thanks.   Giac Meraki Support ... View more

@Maurice_Fellay , it would very much be subject to when they rekeyed last.   The issues has surfaced around 2:00 PM BST   Many thanks.    Giac Meraki Support ... View more

@Maurice_Fellay @Dromero , VPNs on some nodes have also been impacted. Tunnelled SSIDs and Non-Meraki tunnels would be subjected to the outage.   Existing tunnels should continue to operate normally. If they are not, I'd recommend opening a case so we can verify.    @Ayala , yes, most likely. The MR will not be able to receive the configuration from the Cloud and is therefore unlikely to come online on Dashboard.  ... View more

Hey @Techbull ,  The SSID availability is pushed from Cloud , so it is going to be impacted by the outage at this moment.   Thank you for adding it here!   Giac Meraki Support ... View more

Thank you for pointing it out @blrh , rectified.     ... View more

Hey @itxpt ,   We hear you loud and clear. We have dedicated all the resources to get this resolved and it is treated with the outmost urgency.    I look forward to get you all some good news as soon as possible.   Giac Meraki Support   ... View more

Hello @abdunin ,   I hear you and passed the feedback to our Dashboard team.    Thank you for your patience.   Giac Meraki Support ... View more