I have been trying to open a case for a MR12 that always shows 'Alerting'  I have try both on the web and with the app.  All I get is a spin wheel.  Is anyone else seeing this? ... View more

I have a new MX50 that I am trying ot configure by adding it to my Dashboard.  I have tried it on the website and using the iOS app.  In both cases I get the an Error that says Network not found.   The MX50 is connect to our office network thru the WAN port and the computer that I am using to create this post is connect via one of the LAN ports.   Any suggestions would be appreciated ... View more

I have a customer's network set up with a GX50 and 2 - GR12s.   The issue I am having is the customer reported that when connected to the WiFi, they can not connect to the server.   When I set this up a few months ago there was no issues, so I am not sure when and how the issue started.   The addressing for the network is 192.168.5.x and all the wired devices work without issue.   The devices that are connected via WiFi have the address 10.x.x.x.   I think I know what is causing the issue, but before I shotgun the solution I need to hear from the community.   On the dashboard, Settings->Advanced Setting->Wireless Translation Mode->Pick the SSID and there are two options Bridged and NAT.  It is currently set to NAT.  From what I read setting it to Bridged will fix the issue.   Am I correct.  Support has not been very much help.   Thanks.   Len Levin Business Systems Consulting Plymouth, MA ... View more