Hello,   I'm trying to put webclips into Shared Ipads without being able to do so for now. I'm getting the error : Error: The payload type “com.apple.webClip.managed” is not permitted to be installed for the system in multi-user mode. . I've seen that you need to enable com.apple.webclip into the restrictions section and I've done that. I've deployed two webclips, one with the full https: and the other one with only "www" because I've seen someone talk about the character ":" problem.   But I also found on apple website for webclips : User Channel macOS, Shared iPad Allow Multiple Payloads iOS, macOS, Shared iPad   Is this still incompatible? ... View more

Hello,   I have a couple of Ipads that are not enrolled anymore in the "Meraki MDM" app and Meraki can't see them online anymore (around 9 out of 30 devices). I searched to see if someone changed something in Meraki's settings like certificate or token stuff, but everything seems untouched (we actually renewed the Apple push certificate after to see if the problem would resolve, which isn't the case).   We tried : - doing a restore with Itunes, but then we are getting the error "Certificated installed failed - Cancelled" before the DEP can assign the settings. - Renew the Apple MDM certificate - Verified Apple DEP Servers token expiration date - Manual installation of profile at m.meraki.com (The server certificate isn't not valid error)   Everything seems good but nothing is working and those Ipads. Since it's not all the devices that are affected, I don't really think it's because of the certificate because it would affect them all. We have a total of ~250 ipads and I know there's more out there with the same problem so I was searching for a solution which doesn't involve manualy handling all the devices.   I just don't know what to check anymore, any help would be appreciated at this point.   Thanks a lot !   ... View more

Hello everyone,   I'm suppose to deploy around 80 new shareds Ipads in schools in the next week and I just discovered few problems that are slowing the process.We are using Apple School Manager and the Classroom app mainly.   First of all, I just learned that shared ipad have a maximum of 8 recent user displaying on the login screen. One of the schools have like 15 to 20 classes (28 ipads for all of them) and a lot of young kids which can't be bothered by entering the super duper long email address to get started, each time. Is there a way around this? We are going to try to do the "assign" to student in the ClassRoom app to force an auto login but for now, this button doesn't even appear.   Secondly, if there's no way to find a solution for the first option, we might just have one account for ALL students. The big downside is that students will be able to see other's students stuff, like camera photos, safari history, microsoft team app login. Is there a way to handle all this stuff or some of this stuff via Meraki ?   Thanks for your help ! ... View more

Hello,   We recently started using shared ipads in our schools and there's some small problems that I just can't figure out why it is happening. If someone has met these problems before and found a solution, please let me know though I'm not sure it's 100% Meraki related :   - Can't log in with a managed Apple ID on devices after a certain amounts of devices is connected with that Apple ID. I communicated with Apple support and they told me there's no maximum defined. I checked on Meraki and I can see the owner is used on 30 ipads. On appleid.apple.com, the ID is logged into 23 devices. When you try to log in an Ipad, you see "Preparation in progress" after entering the password, after 2 mins, you are back to the password screen with the message "Login failed, try again"   - Updating iOS. I know that you can't update iOS when a user is logged on, so no one is logged. I must like 10-20 update iOS command onto a single Ipad on Meraki SM in order for it to actualy update. Also the filesize seems completly random. I click update iOS for 446Mb, then I refresh the page and see it's now 1.4Go, then 1.556Go, then 440Mo, all switching at each refresh. From my understanding, Meraki only send the command to the Ipad to update, so it must be more on the Ipad side than Meraki but I'm still asking.   - Lockscreen payload : I push the payload with the argument : Device name , Organization name, so it appears on the login screen and the lockscreen. Right now, I can't see anything on the login screen, and I can only see the payload appearing on the lockscreen, when the Ipad is in portrait mode. Otherwise, I can't see anything.   Sorry for the long post and thanks all for your help ! ... View more