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About Wolfe

Re: Systems Manager Self-Service Portal

by in Mobile Device Management
‎Nov 29 2017 8:25 AM
‎Nov 29 2017 8:25 AM
I got a message on my ticket last night that said they weren't able to duplicate the problem. I'm hearing from my campus techs that they're getting the same error.  I've tried it on 3 different web browsers, all up to date. Sometimes the login will go through which means our network isn't blocking the site. Plus the error is a Meraki error screen, not internal. The message indicates "A message has been sent to our engineering and support teams to notify us of the problem..." so either that's not true or there should be some record on their end that these errors are happening. I'm bummed that I can't roll this out. ... View more

Re: How do you enroll an iOS device into DEP?

by Meraki Employee in Mobile Device Management
‎Aug 8 2017 11:21 AM
‎Aug 8 2017 11:21 AM
It's worth noting that DEP settings for iOS devices are only applied at time of activation. An iOS device would have to be either new or erased/wiped then (re)activated for the settings to be applied.   There's a Meraki documentation article about DEP, with a couple videos that help walk through the process both on the Dashboard and on an iOS device. ... View more

Re: Auto-enrolling devices purchased by the institution

by Meraki Employee in Mobile Device Management
‎Aug 8 2017 11:16 AM
1 Kudo
‎Aug 8 2017 11:16 AM
1 Kudo
Support for the Device Enrollment Program (DEP) has been live in Systems Manager for a few years now.   If you navigate to Organization > MDM in your Meraki Dashboard, you should be able to upload or update your DEP server token.   In case it's helpful, this Meraki documentation article goes into setting up DEP in Systems Manager.   Cheers, ... View more

Re: MDM Windows phone support

by Meraki Employee in Mobile Device Management
‎Aug 8 2017 11:10 AM
‎Aug 8 2017 11:10 AM
Windows Phone MDM support has been available for several years in the licensed version of Systems Manager.    In case it helps, this Meraki documentation article outlines features available in the licensed version of Systems Manager which are not available in the legacy version of Systems Manager.   Cheers, ... View more

Re: How to do "supervised" features if I don't have a DEP?

by in Mobile Device Management
‎Aug 8 2017 11:05 AM
‎Aug 8 2017 11:05 AM
Thanks, @Wolfe! ... View more
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