Hi, I have SM Meraki installed on 7 ipads and I have 7 users. All users should be able to log into any ipad without any issue and this was the case until today. Now, when 1 user tries to login, the IPad shuts off. This occurs no matter what IPad the user tries to log into, which leads me to think this is a Meraki issue, not an IPad issue. This user, has logged into the ipads before and did not have any issues. I have tried re-imaging the ipad's and had the user log into the newly re-imaged IPad and the same thing happened. I had another user log into the IPad and the user was fully able to log in and complete the SM setup. If anyone has any advice, please pitch in!!   TIA!! Jason ... View more

Hi All, Here is what I have done: 1. I have a Apple Business Manager account 2. 4 devices enrolled in DEP through an authorized reseller. 3. Network created and devices added to MDM 4. Managed ID's created 5. Apple VPP account linked 6. Setting created for Shared devices 7. iPad's turned on and setup for each user. Users can log into any of the 4 devices with their credentials   What is happening: 1. Meraki SM DEP shows device is active, enrolled in DEP, supervised, monitored, checking in etc.   What is not happening:  1. Once logged into the iPad's, I go to settings, it does state in the upper left corner "This iPad is supervised and managed by X". However, under General the Device Management button to indicate Meraki Systems Manager is installed is not there. 2. In SM, i select DEP then select an iPad. Scroll to "Profiles" and see Meraki System Manager is installed. However the app is not present on the home screens 3. No apps are being pushed as per pic below   Question: 1. Can i have each staff member log into their individual profiles and receive apps, pushed by me without them having to put in personal icloud/Apple ID's? (Currently, the Apple ID being displayed on their account is the managed ID) 2. If I can not push apps to each individual user without them inserting their personal apple ID, can i create a apple ID (like a kids profile, with permissions coming from the parent) and put that apple ID on each device so apps will pull down?   Thanks for your help!! J ... View more

I have 4 devices enrolled in Apple Business Manager and Meraki DEP. I setup all 4 devices and profiles were pushed. The profiles installed however the managed Apple ID's I created could not install the free apps I had selected.   While trying to figure this issue out, I changed some settings. Now when factory reset or push a profile down to an IPad, I get asked by Remote Management for a Username and Password. I've determined this was in SM-Configuration- General-End User Authorization Settings and Owners. I've created usernames and passwords for the 3 staff which now pushes me through this stage. However, now the devices show up and unsupervised and I get told the Apple ID's can not download apps.   Basically at a complete loss on how to reset the general configurations to factory defaults. I can not select Disabled: deprecated, configure in SM Enrolment Settings.   I want to send IPads to staff, the IPad's turn on and pull down the profile and free apps I have identified. Nothing fancy 🙂   Any help would be greatly appreciated!! ... View more