Hi Refyne! In scenarios such as this, more in-depth troubleshooting on your context would typically be required, to understand the failure stage and root cause of failing to log in via a certain OS or device type. As this may involve detailing private information pertaining to your dashboard or configuration, I would recommend to open a support case if you are still experiencing this issue, via any of the channels as noted here:  https://documentation.meraki.com/General_Administration/Support/Contacting_Support Let me know if you have any further questions on this too! ... View more

That is a goody!   Does the user have any tags assigned to them different from the other users (which could be triggering differing profiles or apps)? ... View more

how can i get a username and password to unlock my phone now   ... View more

Rather than answering the question, I think DEP is set up well but the setting using VPP is wrong.   1. Did you purchase Systems Manager apps and other apps from ABM and assign them to Meraki MDM? 2. Can you see the apps you bought from ABM synced to 'Systems Manager -> VPP'? 3. When adding an app on the 'Systems Manager -> Apps', did you set the puchase method as 'vpp device assignment'? If you set it up normally as above, you will not be required to itunes account when you push the app on device afterwards. Of course, users can log in using their personal itunes account, purchase and install the app. ... View more