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  • About AlexC
AlexC

AlexC

Meraki Employee

Member since Dec 19, 2017

‎06-29-2021
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Community Record

23
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17
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3
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Latest Contributions by AlexC
  • Topics AlexC has Participated In
  • Latest Contributions by AlexC

Re: [Bug] : Unknow certificate pushed to iOS devices

by Meraki Employee AlexC in Mobile Device Management
‎07-18-2019 02:43 PM
‎07-18-2019 02:43 PM
@Goodline   Upon checking with support, I've learned that the expired cert should not cause functionality impact to previously enrolled devices. It sounds like it might be a coincidence and something else is preventing the iPads from being able to check-in with dashboard.   I would suggest continue to work with support if you have more of these broken instances, and providing them with device logs so that they can help you investigate further.   Cheers, -Alex ... View more

Re: Detecting Lease Exhaustion and Freeing Up an Address

by Meraki Employee AlexC in Developers & APIs
‎07-12-2019 04:53 PM
2 Kudos
‎07-12-2019 04:53 PM
2 Kudos
@Jason-907, there is actually an API endpoint for this. https://developer.cisco.com/meraki/api/#/rest/api-endpoints/vlans/update-network-vlan You can modify the body of that API call to update your DHCP configuration on the VLAN accordingly (you can see example and test it out in the console yourself on that page) ... View more

Re: [Bug] : Unknow certificate pushed to iOS devices

by Meraki Employee AlexC in Mobile Device Management
‎06-26-2019 09:11 AM
‎06-26-2019 09:11 AM
Hello, I checked internally with our support team and were advised that this issue should be resolved. Newly enrolled devices should have their management profile updated should not have the cert in question. If you are still seeing this behavior or have any additional concerns, I would recommend reaching out to our support team via the usual channel (submit a support case or call into the support hotline). They are lovely people and would be happy to help answer any questions or additional concerns. Cheers! -Alex ... View more

Re: Motion windows are different versus the screen live video of Cameras

by Meraki Employee AlexC in Smart Cameras
‎06-26-2019 08:33 AM
1 Kudo
‎06-26-2019 08:33 AM
1 Kudo
Hi @JLDarbonnel, Not sure if this is specific for MV22, but I have a MV21 running on MV 3.31 that does not exhibit this behavior. Motion windows correctly reflect motion that can be seen in historical video feed. If you haven't already, I would recommend submitting a ticket with support so they can help you determine if this is a bug. You can do so via dashboard under Help > Get Help menu. They will likely ask you for screenshots of the behavior to expedite the process. Cheers, -Alex ... View more

Re: NAT Type: Unfriendly

by Meraki Employee AlexC in Security / SD-WAN
‎06-24-2019 08:48 AM
2 Kudos
‎06-24-2019 08:48 AM
2 Kudos
I agree with @PhilipDAth that this is likely due to carrier NAT-ing your traffic (which is very common with cellular connections), and or not allowing return traffic for the VPN traffic flow.   A reboot (or disabling and re-enabling VPN) can sometimes resolve such issue because with automatic NAT traversal, your MXen's will establish a new UDP flow. This article has some nice illustration of the entire VPN establishment process: https://documentation.meraki.com/MX/Site-to-site_VPN/Automatic_NAT_Traversal_for_IPsec_Tunneling_between_Cisco_Meraki_Peers   If you plan on staying with cellular, it might be worthwhile to check with your carrier about getting static IP service rather than DHCP.   Cheers,   -Alex ... View more

Re: Packet loss from Azure vMX to spokes

by Meraki Employee AlexC in Security / SD-WAN
‎06-19-2019 08:59 AM
‎06-19-2019 08:59 AM
Sounds good, I'll let others chime in if they've seen the same behavior. If it becomes a bigger issue (e.g if it affects more than just ICMP traffic), I'd say reopen the support case and go from there. Cheers, -Alex ... View more

Re: Management Vlan best practices

by Meraki Employee AlexC in Wireless LAN
‎06-19-2019 08:44 AM
1 Kudo
‎06-19-2019 08:44 AM
1 Kudo
Hi @SAM-Al   It is recommended to have a dedicated VLAN for management traffic, although not always required, per our KB article for Understanding and Configuring Management VLANs.   In your case, I would recommend configuring your aggregation switches' management interfaces in the transit VLAN (so that they can still function if anything happens downstream), and then creating a management VLAN on the aggregation switches for the remaining downstream equipment (access switches, APs, etc).   As long as routing is configuring properly, you shouldn't have an issue with on-premise or cloud based RADIUS server.   Cheers,   -Alex ... View more

Re: Clear DHCP leases - MX84

by Meraki Employee AlexC in Security / SD-WAN
‎06-18-2019 11:24 AM
6 Kudos
‎06-18-2019 11:24 AM
6 Kudos
@jvelasco wrote: Hi,  May I know if there is a way to clear out the DHCP Leases in a certain VLAN? I configured static IP addresses but their previous addresses are still there in the dashboard.  Thanks! Hi @jvelasco,   A 'button' to clear DHCP Leases from dashboard is certainly a feature request at this time point in time as others have commented.   However, there is a way to clear the DHCP Leases on a VLAN without having to reboot the appliance by following these steps: - Create a DHCP Reservation on the VLAN that blocks out the entire DHCP range - Save the configuration and let MX downloads it (might take a minute or two) - Clear the DHCP Reservation and save the configuration again   Hope this helps, if you are still having trouble, I would recommend reach out to support (that's whom I got this info from). You can find support information from dashboard under Help > Get Help.   Cheers,   -Alex ... View more

Re: Packet loss from Azure vMX to spokes

by Meraki Employee AlexC in Security / SD-WAN
‎06-17-2019 08:55 AM
‎06-17-2019 08:55 AM
It's interesting that it's only affecting ICMP traffic and only in Azure. If you have a support case opened already for this one, I would recommend continue working with the support team. Sounds like this one might involve collaboration between Meraki & Azure support. If you can PM me the case info (please don't post it publicly here), I'll be happy to follow-up with the support team for you. Cheers, -Alex ... View more

Re: What's the meaning of black port with a green lightning bolt Summary ...

by Meraki Employee AlexC in Switching
‎06-17-2019 08:50 AM
‎06-17-2019 08:50 AM
@HectorLaya Thanks for closing the loop on this one! I'll see what I can do about adding a suggestion for that KB regarding this port state. Cheers, -Alex ... View more

Re: Packet loss from Azure vMX to spokes

by Meraki Employee AlexC in Security / SD-WAN
‎06-14-2019 03:41 PM
‎06-14-2019 03:41 PM
Hey @PhilipDAth   Not sure if you have resolved this yet, but out of curiosity, do you see the same pattern of packet loss with other type of traffic? such as telnet or TCP   Do the spokes have multiple uplinks? if so, create a SD-WAN policy to push traffic to vMX via a specific uplink. Or test from a spoke that has a single uplink and see if there's any difference.   Cheers,   -Alex ... View more

Re: How do i manage license warning emails?

by Meraki Employee AlexC in Dashboard & Administration
‎06-14-2019 03:33 PM
‎06-14-2019 03:33 PM
You can prevent these alerts from being sent to Network admins via the Organization > Configure > Settings > Administration > Licensing notifications option.   @joopv wrote: Thanks Alex !   I expected it at the alerts page.  Is there some way to switch these emails off by default for newly created users?  Or can an admin higher up in the hierarchy manage this for other users?  Both of these would be feature requests at this time. Note that license warnings notifications are only sent out when there is a license problem so as long as they are taken care of beforehand, there should be little to no noise 🙂 Cheers,   -Alex   ... View more

Re: How do i manage license warning emails?

by Meraki Employee AlexC in Dashboard & Administration
‎06-14-2019 08:27 AM
2 Kudos
‎06-14-2019 08:27 AM
2 Kudos
Hi @joopv, The admin can resubscribe by navigating to their admin profile via the email at the top right corner of dashboard. There should be a button for License renewal notifications. If you still can't find it, please submit a support case as @kYutobi suggested. Cheers, Alex ... View more

Re: What's the meaning of black port with a green lightning bolt Summary ...

by Meraki Employee AlexC in Switching
‎06-12-2019 09:36 AM
‎06-12-2019 09:36 AM
Hello @HectorLaya, I agree with @MMoss here that this is very likely a layer 1, where power is supplied but not data. Though the behavior is commonly seen with bad cabling, it can also be a port issue on either the switch or AP itself. The way I usually isolate this is by moving the AP to another switchport, or testing a known-good AP on that same port. This combination will help you isolate if it's a switchport, AP, or cabling issue. Cheers,   -Alex ... View more

Re: Can I get some AD integration for dummies help?

by Meraki Employee AlexC in Security / SD-WAN
‎06-12-2019 09:28 AM
‎06-12-2019 09:28 AM
Hi @BrianChambers,   The KB you linked is actually a very good step-by-step guide to get you started!   @PhilipDAth is correct that you do not need multiple subnets for this to work, just as long as you have the matching subnets configured on the AD side.   For the certificate, we would recommend that you use a Certificate Authority (CA) signed certificate as it is more secure and is considered best practice. Self-signed certificate can also easily be configured via IIS if a CA signed certificate is not available.   I would also recommend reach out to Meraki Support (via Help > Get Help on dashboard) if you run into any specific issue or have specific question about the setup, they will be able to help you validate any configuration from the dashboard side.   Cheers,   -Alex ... View more

Re: Education Profile macOS Mojave

by Meraki Employee AlexC in Mobile Device Management
‎06-12-2019 08:51 AM
‎06-12-2019 08:51 AM
Hello @wtbates,   Apologies for any confusions on this feature.   Education Profile for MacOS is definitely still an open feature request at this time (as of time of this post).   Once this feature is implemented, it will be fully supported and you will see the payload under System Manager > Manage > Settings for MacOS!   Thanks!   -Alex ... View more

Re: Possibility for complementary firewall rulesets

by Meraki Employee AlexC in Security / SD-WAN
‎06-11-2019 08:40 AM
‎06-11-2019 08:40 AM
@stockster wrote:   May I add, I believe the wording you used with "to apply additional rules" is probably a bit unfortunate in this context, as it is in fact not additional but superseded rules for members of this particular group, right? My apologies for the confusing wording there. You are correct, it would be an override in this context. There are instances where multiple policies can be applied, however, doesn't apply in your case here or when using AD mapping (more details here).   Thanks for the clarifying question! ... View more

Re: Cant deploy CalDAV via iOS Calendar setting

by Meraki Employee AlexC in Mobile Device Management
‎06-06-2019 08:56 AM
‎06-06-2019 08:56 AM
Hi @Tom-B    Have you checked if Apple Configurator have a similar Managed App payload? If so, you can create the .mobileconfig file and upload it to System Manager for deployment.   I would also recommend reaching out to our support team so they can point you in the right direction for this one. You can open a support case via dashboard under Help > Get Help menu.   Cheers,   ... View more

Re: What will happen to the Non-MerakiVPN if we change the VPN option Hub t...

by Meraki Employee AlexC in Security / SD-WAN
‎06-05-2019 08:46 AM
1 Kudo
‎06-05-2019 08:46 AM
1 Kudo
Hello @AAntra,   Non-Meraki VPN configurations will not disappear if you change your MX from a hub to spoke.   That being said, non-Meraki VPN configurations are organization-wide, so as long as the MX network has VPN enabled and is in-scope (per their peer availability configuration), the MX will try to establish those Non-Meraki VPN tunnels. ... View more

Re: Possibility for complementary firewall rulesets

by Meraki Employee AlexC in Security / SD-WAN
‎06-05-2019 08:38 AM
2 Kudos
‎06-05-2019 08:38 AM
2 Kudos
Hello @stockster,   You are correct, it is not possible to add-on to the global network firewall rules using group policies at this time. To apply additional rules to a group, you would need to create a new group policy and LDAP mapping.   We do, however, have dashboard API endpoints for creating group policies that should make this process less painful, depending on how many different group policies you need for this purpose!   Hope that answers your question.   Cheers ... View more

Re: Windows 10 MDM integration

by Meraki Employee AlexC in Mobile Device Management
‎06-04-2019 09:02 AM
‎06-04-2019 09:02 AM
The steps you listed are actually for profile enrollment and not agent enrollment!   It is not required to enroll both ways for the device(s) to register with dashboard, however, you might need agent enrollment if you are trying to utilize specific functionality, such as pushing software or use remote desktop.   For a complete list, check out this knowledge base article:  Systems Manager Agent and MDM Profile Enrollment   Hope that helps! ... View more

Re: Videowall

by Meraki Employee AlexC in Smart Cameras
‎06-04-2019 08:53 AM
‎06-04-2019 08:53 AM
Hi @Julian!   This seems like it would be a nice Make a Wish!    Since video walls are essentially tied to the camera network, you can also consider splitting the 100 cameras into different networks (based on their location, site, building, etc). That would allow you to set admin privileges for each networks, but would also lower the number of video walls they see!   Hope that helps! ... View more

Re: Route only specific clients over VPN

by Meraki Employee AlexC in Security / SD-WAN
‎06-04-2019 08:46 AM
‎06-04-2019 08:46 AM
@PhilipDAth Is correct in that with MX autoVPN, currently you have to full-tunnel all client traffic or split-tunnel for all!   @SoCalRacer's suggestion to use Client VPN for those clients is also very clever and is viable (if it's only 2 clients, but might not scale if this number increases)!   If you throw Meraki access points in the mix, you can look into SSID Tunneling! This allows any clients connecting to the configured SSID to full-tunnel (or split-tunnel) their traffic to a MX concentrator. ... View more
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User Count
Jim_Liang
Meraki Employee Jim_Liang
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BFarrar
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CharlesIsWorkin
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Meraki Employee gauravgupta
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Meraki Employee Mahi_Meraki_guy
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Kudos given to
User Count
Raj66
Meraki Employee Raj66
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Jason-907
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PhilipDAth
Kind of a big deal PhilipDAth
5
pjc
pjc
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HectorLaya
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My Accepted Solutions
Subject Views Posted

Re: [Bug] : Unknow certificate pushed to iOS devices

Mobile Device Management
13293 ‎06-26-2019 09:11 AM

Re: Management Vlan best practices

Wireless LAN
4908 ‎06-19-2019 08:44 AM

Re: How do i manage license warning emails?

Dashboard & Administration
3757 ‎06-14-2019 08:27 AM
View All
My Top Kudoed Posts
Subject Kudos Views

Re: Clear DHCP leases - MX84

Security / SD-WAN
6 24252

Re: Detecting Lease Exhaustion and Freeing Up an Address

Developers & APIs
2 2815

Re: NAT Type: Unfriendly

Security / SD-WAN
2 5437

Re: How do i manage license warning emails?

Dashboard & Administration
2 3757

Re: Possibility for complementary firewall rulesets

Security / SD-WAN
2 1260
View All
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