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About Charlie-Sangha
Charlie-Sangha
Comes here often
Member since Sep 8, 2019
Oct 20 2019
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Oct 18 2019
10:32 AM
If you've done the factory reset and afterwards it doesn't show that it's trying to connect to the cloud (rainbow color LED) for some time after the boot, then open a ticket and have it replaced. I've just tested with mine and it even does that when there are no cables connected to it whatsoever. It does go to solid amber after trying to connect to the cloud. The fact that you don't get link up confirms that there's likely something wrong with the device.
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Oct 17 2019
4:41 AM
Thanks for all of the good input. appreciated
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Oct 17 2019
4:10 AM
What happens when user's are prompted for re-login and alert / notification? Do they need to re-authenticate and enter there authentication details again? You can check the splash page frequency to confirm how often it should be appearing for users. Under configure and then splash page. Please refer to this link - https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Splash_Page_Frequency Hopefully, that helps.
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Oct 17 2019
4:02 AM
Experienced the same problem with the Splash Page showing only for Android devices but not for Apple Devices. You can try the following: Checking the Firmware version running on the AP's to see if there is any known bugs - possibly try upgrading the access points. Check if there MDM software on the IPhones and not on the Androids. Are you able to run a packet capture when the device try to connect? Maybe check the wireless health under the wireless - monitor tab to see the number of failed connections and the reason for them. - Might be difficult as the devices are not getting to the splash page to even authenticate. Review any firewall rules which could be preventing connectivity to cisco specific splash page. - If there was a rule blocking it I would expect it to impact both IPhone and Android. We never managed to get a resolution for our issue as we migrated to a PSK instead. Hopefully the above helps.
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Oct 17 2019
3:50 AM
Seen this in the event logs before: Recommend this Meraki Troubleshooting link: https://documentation.meraki.com/MR/Monitoring_and_Reporting/DHCP_%22no_offers_received%22_Errors_in_the_Event_Log Just check the following: Is the DHCP configured correct. Is there sufficient pool of IP addressing and do the clients have connectivity to the DHCP server. Hopefully that helps.
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