We had a working SIM card from one carrier installed in a MX67C, we changed the SIM card to a different carrier and the new SIM is not being recognized. Almost like the MX67C has cached information from the first SIM and is not clearing it when the new SIM is installed. Meraki Dashboard currently showing uplink status for SIM as "Enabled" but no IP address assigned.
Any thoughts greatly appreciated if you have encountered a similar situation.
Silly question: have you rebooted the MX?
Not a silly question, but yes we rebooted several times and no impact
I would recommend trying the following:
Finally, if you do decide to go ahead and factory reset the device which is an option you can use the following link from Meraki Documentation on how to complete this - https://documentation.meraki.com/zGeneral_Administration/Support/Resetting_Cisco_Meraki_Devices_to_F...
Thanks for all of the good input. appreciated