It starts from customer's question : "Can you control Windows update data via Meraki's SD-WAN feature?" When I got that question, I became quite curious too, so I asked about it here. https://community.meraki.com/t5/Security-SD-WAN/Is-there-any-detailed-explanation-or-listing-about-pre-defined/m-p/93038#M23388 But even it was from Meraki employee's reply, I was little unsatisfied. I still cannot understand why answer was about contents filtering menu even though I asked about SD-WAN related features. However, as he suggested in second reply, I opened case to get details about SD-WAN policy categories. And it makes me write first ever ranting to TAC. First thing that triggers me was TAC said almost exactly same thing as reply that I got from link above. And it get worse when TAC said to me to "test with L7 firewall rules to check whether Windows Update is included in Software & anti-virus updates category." Links to document about blocking app with L7 firewall was sprinkling salt on top. Both says that they misunderstood my question. But why on earth they misunderstood when I clearly wrote "SD-WAN policy". Second, even I opened case as suggested, but TAC says that they don't have detailed list for SD-WAN policies. It doesn't makes sense at all to me. One person says that I can get desired information via opening case, but when I opened case as suggested, I got nothing. Is it that hard to have and provide details about features that Meraki is pushing really hard and made "another separate licensing" to support it? At first, I agreed with Meraki's philosophy. It makes me quite easy to build and manage networks. Even customers are quite satisfied. Now their requirements are getting more complex and I want to keep suggesting Meraki to more customers. But these kind of black boxing about features makes me hard to suggest Meraki any more because I'm not sure whether Meraki can provide what they want, and can I adopt requirements using Meraki. It became little ranting, but I felt that I have to say about this. I always agree with simpler network philosophy, but at least let administrators know what's under the hood. I'm sure that it will make Meraki more suggestable options to more customers out there.
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