Hi Louein, I wasn't able to find that detail in our documentation, and we actually no longer support billing SSIDs/prepaid cards directly through the Meraki Splash page. A read-only admin should NOT be able to make any changes whatsoever, so if you are able to create pin codes as a read-only network or organization admin, please open a support case to have the bug documented and sent to engineering to resolve.   I was not able to replicate this behavior on my own accounts. If you are interested in a billing/paid SSID option via splash page - these are available via our partner portals which the details of can be found here: https://documentation.meraki.com/MR/Splash_Page/Splash_pages_with_PayPal_or_Credit_Card_Billing   ... View more

Hi Lux, I haven't heard this issue come up with any other customers. Is this issue still happening for new users trying to self register? If this is still happening, please give our support team a call as soon as you can. If this is a widespread issue or something unique to your customer's network, the quickest way to resolution is working directly with Meraki Support. The best way to reach them can be found under "Help" > "Get Help" in the top right of the Meraki Dashboard.    Best,  Tyler J ... View more

@SicardRV wrote: I'm looking to deploy a paid app using Meraki SM's Kiosk Mode on a Samsung Tab A 10.1" (SM-P550) in Device Owner mode running Android 7.1.1, Meraki SM Version 1.24 / 3.3.7 and haven't had any success.  The app I'm trying to deploy is AccuTerm Mobile from Zumasys (https://play.google.com/store/apps/details?id=com.zumasys.accutermmobile).   The app has been purchased with the Google Play account we're using for Systems Manager, the app is approved and showing an available license on "My Managed Apps" (https://play.google.com/work/licenses/apps) and is approved under Emm > Apps section of SM.   Free apps provision without issue, but with this app it shows the purchase price (crossed out) above an Install button.  It doesn't automatically install, and tapping Install does nothing.   Attempting to get around this, I added the Google account under Settings > Accounts on the tablet and in Google Play switched from the managed account to the added account which allowed me to install it!  However, as soon as I attempt using Meraki Kiosk Mode, the app it uninstalls the app AND Google Play.  Kiosk mode then appears with the app ID and a black circle with a question mark for the app (app not installed).   I couldn't find any documentation on deploying an app like this using Systems Manager and Kiosk Mode uninstalling Google Play & the app was curious.   I'm wondering if it has to do with the way device accounts are provisioned, ie:  2393249234293423@android-for-work.gserviceaccount.com, that SM can't associate the accounts. Has anyone worked through this type of deployment? Thanks! Hi SicardRV, It sounds like you're doing everything correctly, but something isn't syncing correctly to keep the app installed when in Kiosk Mode. This should work for kiosk mode without issue - so If this is still occurring I suggest you give our support team a call to troubleshoot both sides of this issue.  The best way to contact Meraki support is through "Help" > "Get Help" in the top right of the Meraki Dashboard - this will give you both phone numbers and an email address to get in touch with Meraki Suport. Hope this helps!   -Tyler J ... View more

@Roger wrote: Anyone know why i get this message when trying to reboot?   Android tablets.  Hi Roger,   Is this issue still occurring for you? I'm assuming you're seeing this error when attempting to reboot the device from the Meraki Dashboard. I'll need a little bit more information to help: How is the Android tablet deployed? (Just enrolled normally, owner enrolled, etc?) Is the device online and checking into the Meraki Dashboard? Does the device have the SM agent installed? ... View more

@stroighne1 wrote: Hi,   Deploying MX devices into existing MPLS routable /24 subnet. The issue I have is that clients are not picking up DHCP IP addresses whilst connected to the MX.  They pick up the DHCP IP address as expected when the MX is removed from the equation.    I am relaying to the relevant DHCP server.  I've been told conflicting responses from two Meraki System Engineers that I need a unique subnet between the MX and MPLS router (say a /30) ...is this true, and if so....why?   Many Thanks     Hi Stroighne1, I would need a little more detail to help here to understand where the client needing DHCP is located and the topology in between. I don't believe a dedicated /30 should be required.  This sounds like something our Support team can quickly solve - so if you have a few minutes to test this and troubleshoot - I'd give them a call and work through the issue.  Hope this helps!   Best, -Tyler J ... View more

@Welles wrote: Lets say you're running Beta firmware on a device, example an AP.  You then have access to some new features or functions that might be tied to that firmware. They could be additional settings under Access Control for an SSID. Have those features either be a different color, or have a little "Beta" tag next to it.  Hi Welles, Thanks for your feedback!  I've sent this to the product teams to review, but I'd like to add that quite a few features already include the "Beta" tag to them, but I've asked if it's possible to clean up and update beta features with this tag to help in the future.  Best, -Tyler J ... View more

@MichaeWCS wrote: Good Morning,    We are receiving this error message: Error: No available licenses were found (checked 1 VPP account(s)} when we are trying to push apps to our ipads. We have already purchased the user licenses for the apps in VPP and associated them to our itunes accounts as well as tagged them for the appropriate devices. But when we look at the logs after we push the apps we have the error message above.  The apps do show up in the pending managed apps in the meraki app but when you tap on them the icon spins and does nothing.  Thank you for any help on this.   Have a great day! Hi MichaeWCS, Did you get this issue sorted out?   It sounds like the license was already applied to a device and not correctly removed. You may also be interested in assigning these licensing on a per-device basis rather than per-user. Take a look at our Apple VPP documentation here.   Let me know if this was of help! Best, -Tyler J ... View more

@PeterJames wrote: The Do Not Disturb feature looks good and will put some of our customer base at ease, so first thank you for implementing this.   It is my understanding when a devices leaves the DND time, any en-queued commands will be pushed and executed one after each other. There is unfortunately one scenario that will result in the device(s) going offline from the entire platform until the end-user responds.   To Create this:- Have the App you want to update on the device screen (via Enable, then Disable SingleApp Mode) then push an App update for the running App. The user is now prompted to either accept the update from a Meraki URL or not. Either way, if the user is not at the device it will proceed to lock and then go offline, losing all communication with the MDM platform until the end-user responds. The Meraki support staff have confirmed this is the expected behaviour (REF Case: 01810489) and is a limitation by the iOS.   Ideally, the commands should be set on a timer and only continue running if the previous command was successful. Thank you, Peter James Hi Peter! Thank you for the feedback. I'll go ahead and provide this to our product team, but please do leave it in the Make a Wish box you can find on the bottom right corner of the Meraki Dashboard.    Best, -Tyler J ... View more

Hi Tomb_PNCPA, This is an odd case and haven't heard of this happening in the past. Is this still an issue? If so, I recommend contacting Meraki Support if you're able and working with them, as this sounds like some sort of backend sync issue with MDM and Google, not necessarily something wrong with the profile being pushed and up-to-date on the device.  Best, -Tyler J ... View more

@felix_fx2 wrote: Hi folks,   Anyone managed to get this working? the profile deploys but the shared secret seems to be wrong.. It;s working on OSX and iOS Hi Felix, This should work with most flavors of Android. If the profile successfully deploys it could be actually an issue with the autocomplete function of some browsers. The PSK field sometime registers as a "password" field to some browsers, and can be being autofilled.  If everything seems configured correctly, and you have active licensing - I suggest contacting our Meraki Support team to dig into it further.  Let me know how things go!   -Tyler J ... View more

@ET_network wrote: Can we mix two types of antenna (sector antenna and omni antenna)  for AP Cisco Meraki MR84. In dashboard (Wireless >> radio setting) we can choose only one type for antenna.  Hi all, Mixing antennas on an MR84 is not recommended. Due to the 4x4 design, all 4 of the antenna ports are used for both 2.4ghz and 5ghz operation. Mixing antenna types on an MR84 will prevent proper beamforming, among other things, and severely limit wireless performance. Other models with external antenna connectors allow for mixed antenna designs, but these models do not have a 4x4 radio design.  More details in this documentation article: https://documentation.meraki.com/MR/Radio_Settings/Transmit_Power_and_Antenna_Configuration#Antenna_Configuration   ... View more