Meraki

Jame · ‎Nov 21 2020

I'm trying to get some msi files to install. These msi installers will, when run manually, install to <User>/AppData/Local/<install folder> and to C:\Program Files (x86)\<install folder> when the flag ALLUSERS=1 is set. This works fine when installing on a local CLI like powershell or CMD using msiexec (or using chocolatey) but the installer fails when trying to install via the Meraki CLI or as a Meraki App (with the ALLUSERS=1 flag set). If I set no flags and set to install in foreground the installer runs, the program runs but isn't actually installed. I believe it just runs in memory as there is no way to re-launch after the termination of the app. If I set ALLUSERS=1 and install in foreground it gives me an error: Trying to install via CLI with a direct path to the .msi file (msiexec.exe /qn ALLUSERS=1 /i /path/to/install.msi) results in error: "The installation source for this product is not available. Verify that the source exists and that you can access it." Trying to install with chocolatey via Meraki CLI results in an error 1612, which upon some googling seems to be related to not being able to find the installation media. So it seems it's an issue with how the Meraki CLI interacts with msiexec? I confirmed that the install file for chocolatey was downloaded successfully. Any ideas? Also, there isn't a label for Windows issues? LOL yikes.

Jame · ‎Nov 21 2020

I had this same problem and support told me that it will only pull profile updates (on Windows) for the user that enrolled in MDM. I had to re-enroll a bunch of devices but thankfully it's just one user per device for me.

Jame · ‎Jun 2 2020

Yes, the new agent solved this for me as well. In addition to a profile for m_agent I made with PPPC Utility.

Jame · ‎Aug 23 2019

I have tried the following payload along with the kickstart command listed below. This is the recommended fix from Apple and I noticed a couple others in this thread mentioned it worked for them. Could anyone point out what I'm doing wrong here? Profile: https://pastebin.com/7ecctLUP Kickstart: sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -activate -configure -allowAccessFor -allUsers sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -configure -access -on -privs -ControlObserve -TextMessages

Jame · ‎Jul 26 2019

@jared_f Could you specify what profile?

Jame · ‎Jul 10 2019

What's even worse is the lack of any comment from Meraki in this thread. Like they're just ignoring the issue. I don't know why I would buy licenses when they won't even give us a status update on the problem here. I called their support with no follow up or updates and even on their own forum they won't recognize the issue. I'm left to assume this is something they can't fix or have decided it's not worth it and the community managers just don't want to deliver the bad news.

Jame · ‎May 21 2019

I'm using the free support tool. We just initiate a session and they have to grant Zoho assist additional permissions the first session so that it can be an interactive session (I can click and move stuff). For follow up sessions this is not needed. I work at a small company, so I don't have as many support cases. I imagine this would not scale well. @AndrewSL

Jame · ‎May 15 2019

I don't have a solution presently, but I will note that Spiceworks remote support tool has overcome this by having the user grant special privileges via system prefs. So other remote access tools have worked past this.

Jame · ‎May 10 2019

I reported this to Meraki support a couple of months ago. I see it's still been an issue since September. The support agent said they are working on a fix. Is Meraki trying to fix this or is it solely on Apple? Would love to have this feature re-enabled so we can provide better support.

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