Thought I'd just post one message in here to chime in on the mess that is Systems Manager, in particular when it comes to macOS support. We have dozens of customers that chose SM when it was one of the first MDMs on the market. Over the years they have renewed their licenses and stuck by Meraki in the hope that they would see better support for macOS and, to a lesser degree, iOS. Both our customers and us are absolutely fed up with Meraki's development timeline and the support department's response to 90% of tickets that are raised. The default answer is to 'make a wish' and when we suggest that none of the new features should have caught Cisco, one of the world's largest and best resourced technology companies, by surprise, it falls on deaf ears. It's been almost a year since Mojave was released and we still can't remote control clients. It's a view-only connection. There's no way to implement the majority of new macOS features that were released in High Sierra or Mojave and it certainly seems like Meraki do not count the Mac as a first class platform that it is interested in concentrating on. iOS management is certainly better, but even then they never have zero day support for any new iOS features. This first started to become apparent when Apple released the education-specific features in iOS 9.3 and it took Meraki an age to implement them, whereas most other MDMs offered support right from day one. My advice is to take your business elsewhere and vote with your feet. That is certainly what we are doing with our various edu and business customers and their combined ~10,000 licenses. I don't need to mention any competitors names here, but there are at least two or three good alternatives available, depending on if you are a business or educational establishment. Don't assume that your only option is the company with four letters in its name. Don't get me wrong, it's a good solution but there are others out there that could do exactly what you need. Best of luck to other users... It's been an interesting ride.
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