Yes - I've tried everything I can think of 😞 ... View more

Thanks so much for your reply @BlakeRichardson. It's so annoying you can't do this. I have tried that after googling it and that doesn't work either. ... View more

Thanks Noah, that's really kind. It's beyond a joke now... The case ID is: 04455518 ... View more

We're still having this problem on our 630 iPads... all apps are set to update automatically, but they don't. Some apps won't even open anymore until they're updated, but are not updating automatically. This has been going on for months for us and Meraki don't seem to know or care, which is frankly ridiculous. Any help much appreciated! ... View more

@SoCalRacer the school owns the iPads. We can knock off the passcodes easily enough, but as far as I'm aware, we can't force them back on. Also, we have pupils with iPads who are aged 7+ so sometimes things in theory and in reality are very different!        ... View more

@SoCalRacer & @Andrewbluepiano and anyone else who's interested...    I have received a response from Meraki this morning, advising me that it's an Apple issue (again) and there's nothing that can be done their end/our end.    Apparently if a device is protected with a passcode (which obviously they all are, due to GDPR), then Meraki have said that it's not possible to automatically update the iPads! They have suggested removing the passcodes from them using the command on the dashboard, but I'm not willing to do this because it's certain that some will not remember to put another passcode on afterwards, leaving potential access breaching GDPR.   Another reason to switch to another MDM! ... View more

Hi @Andrewbluepiano,   When you say old iOS versions, how old? Swift playgrounds requires iOS 12+, so if they're on something older than that…We have a mix at the moment of iOS 13.2.3, variations of 13., 12.4.1, 12.3.1, variations of 12. and 11.3.1   Are the devices supervised? Yes, they are all supervised   Are you using VPP apps? Or just through the App Store? Yes, we push apps out via ASM/VPP   There are a lot of oddities that could be causing the issue.    There shouldn't be anything the user has to do, and when commands are pushed they are queued, so if the device is not connected to the internet (off or offline), the command is applied next time the device connects to a network.    You could create some quick scripts using the SM API to get a list of users who don't have the correct app versions installed, and send them emails about it automatically. Just a thought, but you should be able to easily update things through dashboard assuming everything is set up appropriately. Unfortunately this isn't the case... we can see who doesn't have the most up to date app or iOS but we can't update via the dashboard, that's the problem. We are sending the command but it's not happening their end for some reason.  ... View more

Thanks @SoCalRacer.   We're looking at switching to JAMF Pro next year when our Meraki licence agreement runs out, as I've done quite a lot of research and JAMF Pro users in schools don't seem to have half the issues us Meraki users do.    1. We can do that, but we advise staff and pupils to update their iOS at home, to avoid bringing our Wifi network to a grinding halt. It also takes their iPad out of use for a bit while it's being updated, which is not ideal if they need to use it in lessons etc.    2. We could do, but we can also see on the dashboard the ones with old iOS versions, and they definitely won't get in touch re: updating their iPad! They only ever come and see us when there's a problem, and even then are sometimes reluctant as they can blame their lack of homework completion on their iPad problems!   3. That's a great idea! I like that one 😁     ... View more

Thanks @Cmiller! It's Madam, but the intentions are appreciated! 🙂  ... View more

Thanks @Cmiller  - this is a complete nightmare! We have managed Apple ID's and the app store is disabled/hidden for pupils and staff to stop them from downloading non-educational apps. Their Apple ID is different to their email address.    Yet again, why do Apple make out this is such an easy and straightforward process! It's a nightmare.    I will have a look through the messages in the other thread now, but at the moment I want to tear my hair out! ... View more

Hi @Cmiller ,   I really appreciate your reply, but neither of those links mention anything about books. I am confident in pushing out apps and have done, for a few years now, but books don't work in the same way. We don't use VPP anymore either, since we moved to Apple School Manager.    Jo ... View more

@pstokes FrankenCable! Love it!    I don't know about you, but this happens quite often for me - Cisco blame Apple and Apple blame Cisco! So frustrating.  ... View more

That's so weird @pstokes. Not helpful, but interesting to me that if our iPads were cellular as well, we'd still have this issue. I have told Cisco it is an issue with Meraki, but they don't seem to think it is... ... View more

Thanks @vassallon - the iPad(s) was (were) definitely connected to Wifi before it (they) was (were) put into lost mode, so it seems being put into lost mode is triggering it to disconnect from Wifi.    I wonder if there is a pattern in ones missing the latest iOS update? Food for thought...   Ah interesting, I will look at getting one and testing it out. Even if it works 75% of the time, it's worth it, as wiping it and setting it up from scratch is a major pain! I'll let you know how I get on @pstokes  ... View more

Hi pstokes,    This is an issue I have raised with Cisco. When we put an iPad into lost mode and command it to trigger a sound (which usually causes it to be found on our school premises), we cannot take it out of lost mode, because it drops off the wifi network for some reason and there's no way around this, except wiping it via iTunes. Hugely frustrating.    As often happens, Cisco blame Apple and Apple blame Cisco, so it never gets resolved.  ... View more