Hi All,   Name is Shaun, and hail from the Southern most tip of Africa, aptly named, South Africa.    We just deployed a full Meraki network solution to our uni's campus (I'm loving it by the way), and I want to get our first and second line help desk teams trained up to become wifi ambassadors on the campus, so that instead of passing the calls straight to me, they can start resolving issues at the first and second tier. Also I really want them to see how awesome the product is and actually take ownership of every ticket because they have the visibility and information right in front of them to resolve the issues.   I want them all to take training before I give them the rights though, the access should be a reward for making it through, not just another system to look after.    Which courses do you think best to get them on this path? I was thinking of the below courses, but I haven't done them all myself, so am unsure which would best suit their role, and benefit them, and just as importantly, our students, staff and visitors the most in this area.   Introducing the Meraki Platform. Introducing Cisco Meraki Cloud-First Wireless. Wireless Fundamental Implementation. Troubleshooting with Meraki   Are there any modules that deal directly with Guest wifi that we should consider? As this is essentially the main network on campus and is the network that all students sign on to and any visitor to the campus.    Thanks in advance.   ShaunCro   ... View more