Hi, we can help with this using our 'Business Hours' functionality. We also have a system for managing maintenance windows. The difference with maintenance windows is we won't send an alert if we see something go wrong during the window, but if it's still down when the window closes, we'll cache and send the alert then.   Business Hours - Highlight Help Maintenance Windows - Highlight Help Cisco Networking App Marketplace | Highlight ... View more

Hi @dchenl337       Alertmagic on the Networking App marketplace might be able to help.  It intercepts the Meraki webhooks prior to ticket creation, and uses rules-based logic to assess whether to create or append to a ticket.  De-duplication is a common use-case - we would normally open a ticket on first alert and append subsequent alerts to the same ticket.  Some users will auto-close a ticket also.  So I think this falls into the 'art of the possible'.   AlertMagic is free for the first 100 devices.  Might need the engineers to look at Freshdesk integration for it, but I think we've done that before. https://marketplace.cisco.com/en-US/apps/413636/alertmagic ... View more