Hello @AndP_net    We've done this before with LogicMonitor alerts, using a script.  So it depends whether you want to script something yourself?  I could imagine a Python script checking time of day before passing an alert along.   Alternatively, AlertMagic on the Networking App marketplace might be able to help. It intercepts webhooks from Meraki before a ticket is created and applies rule-based logic to determine whether to create or append a ticket.  Common use-cases are to de-duplicate tickets, but I can imagine a rule that checks time-of-day before creating a ticket. First 100 devices are free anyway so might be worth exploring.  Or as @PhilipDAth suggests, follow the Python route and post-process. https://marketplace.cisco.com/en-US/apps/413636/alertmagic ... View more

Hi @dchenl337       Alertmagic on the Networking App marketplace might be able to help.  It intercepts the Meraki webhooks prior to ticket creation, and uses rules-based logic to assess whether to create or append to a ticket.  De-duplication is a common use-case - we would normally open a ticket on first alert and append subsequent alerts to the same ticket.  Some users will auto-close a ticket also.  So I think this falls into the 'art of the possible'.   AlertMagic is free for the first 100 devices.  Might need the engineers to look at Freshdesk integration for it, but I think we've done that before. https://marketplace.cisco.com/en-US/apps/413636/alertmagic ... View more