We have a few users in a satellite office experiencing intermittent packet loss throughout the day. They experience it the most when on a Teams/Zoom call and are disconnected anywhere between 4-5 minutes. I can see that it spikes around 1.1-2% at most. We've already had our ISP test the modem and had good upstream/downstream signal. The firewall is up to date and has been rebooted since the issues started. We have not made any network config changes or hardware changes since the issues have started. I've thought about doing a packet capture however it's difficult to know when the packet loss is ongoing, since it is intermittent.   ... View more