Meraki

JamesMW · ‎Feb 9 2021

@hellomeraki321 - You are able to use any access point you'd like with the GX20 security gateway. The app may be calling out for you to scan a Meraki Go AP to create a network but you should be able to scan the gateway into your network, connect via ethernet, then use non-Meraki Go APs if desired by connecting to the GX20.

JamesMW · ‎Jan 21 2021

@Titch - The support flow for Meraki Go is a little different from the Meraki enterprise support but this is not the experience we want you to have with the products. I've sent you a DM in hopes of helping you troubleshoot the issues you're having with the GX20. Are you able to provide any details around your setup? Are you connecting the GX20 to your ISP provided router? Is the GX20 not connecting to the cloud? Do you have any other Meraki Go devices in this deployment? If so, are any of those devices connecting to the cloud?

JamesMW · ‎Jan 20 2021

@Sl1m-007 - A Meraki engineer will be reaching out later today to help resolve your issues. I received your email but not until late yesterday after returning from the long holiday weekend. Thanks!

JamesMW · ‎Jan 15 2021

I totally understand your frustrations but assure you I am working to address the support issues you're experiencing. I've just sent you a private message in hopes of working with you to resolve the technical issues you're having with the product but nonetheless I apologize for the lack of support and communication you've received thus far.

JamesMW · ‎Jan 15 2021

@Sl1m-007 - Have you received any response on your support ticket yet? Do you have a case number you can DM me? I will work with our support manager to be sure all support tickets are responded to in a timely fashion. Please let me know if you have any issues or questions that I can help with and I'm sorry for the non-responsiveness.

JamesMW · ‎Nov 4 2020

@ScottChester - This thread may be helpful, particularly the last post around the optional LIC-GX-UMB SKU. https://community.meraki.com/t5/Questions-and-Answers/GX20/m-p/101346 Something to note, while this is a custom integration with Cisco Umbrella, if you're a full Umbrella user you will notice differences between the Go integration and a full Umbrella deployment. We utilize Umbrella to execute a number of security functions on the Meraki Go GX such as content filtering, anti-malware, anti-phishing, and more.

JamesMW · ‎Nov 2 2020

@Stale_Myhre - You are able to change the organization name from within the app. Settings -> Your Account -> Edit Organization Name -> Save Obviously some tasks will require you to be on-site or to be hands on with the hardware but the entire Meraki Go solution is 100% cloud managed so you should be able to config, manage, troubleshoot, and perform other functions remotely using the Meraki Go mobile app. Let me know what other questions I can help with!

JamesMW · ‎Oct 30 2020

At this time there is no demo, trial, or test motion with the optional LIC-GX-UMB security subscription outside of the 30 day no questions asked CSAT RMA policy.

JamesMW · ‎Oct 30 2020

You can utilize multi-admin, multi-org, multi-login to have a single view within the app but there is not any option to view Meraki enterprise dashboard accounts and Meraki Go SMB accounts under a single MSP view. Maybe these links will be helpful but let me know if you have additional questions. https://documentation.meraki.com/Go/Meraki_Go_-_Multi-Admin_Access https://documentation.meraki.com/Go/Meraki_Go_-_Managing_Multiple_Sites

JamesMW · ‎Oct 27 2020

@degarris - These documentation articles might be helpful as well. https://documentation.meraki.com/Go/Meraki_Go_-_Managing_Multiple_Sites https://documentation.meraki.com/Go/Meraki_Go_-_Multi-Admin_Access

JamesMW · ‎Oct 27 2020

@Stale_Myhre - A commonly utilized workaround is appending a plus (“+”) sign and any combination of words or numbers after your email address. For example, if your name was yourusername@gmail.com, you could send mail to yourusername+friends@gmail.com or yourusername+mailinglists@gmail.com.

JamesMW · ‎Oct 25 2020

@homeowner VLAN creation is enabled on all Meraki Go devices. You can create VLANs on the GX. https://documentation.meraki.com/Go/Meraki_Go_-_VLAN_Configuration

JamesMW · ‎Sep 22 2020

Configurable VLANs are now available as 2.21.0 has been released to iOS and Android. Release notes below: - GX security gateways now support VLAN creation! - New status icon to indicate a meshed access point - Umbrella expiration date is now visible in the app under settings - General bug fixes and stability improvements With this release VLANs are now available across all Meraki Go devices (GR, GS, GX).

JamesMW · ‎Sep 15 2020

@Harry_91 @Rebry @LowCloud Configurable VLANs are now available as 2.21.0 has been released to iOS and Android. Release notes below: - GX security gateways now support VLAN creation! - New status icon to indicate a meshed access point - Umbrella expiration date is now visible in the app under settings - General bug fixes and stability improvements With this release VLANs are now available across all Meraki Go devices (GR, GS, GX).

JamesMW · ‎May 11 2020

@Al_S - The USB port allows you to utilize the local status page for the GX device. https://documentation.meraki.com/zGeneral_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Meraki_Device_Local_Status_Page

JamesMW · ‎May 8 2020

@ValorCompliance are you still struggling to activate your subscription? the subscription key required for activation is emailed directly to you within 24-72 hours from purchasing as opposed to being provided at the time of purchase. Please DM me if you're still having issues.

JamesMW · ‎Apr 4 2020

@Roska @StuKoalaIT Version 2.10.0 is now available in both stores. - The Meraki Go App is now additionally available in Portuguese, Dutch, Korean, Russian, Chinese, and Polish - You can now update which DNS servers get provided to clients by your Meraki Go GX - Fixed a bug where you could not add an excluded URL on your security subscription settings - Fixed a poor UX with changing accounts

JamesMW · ‎Feb 28 2020

@KevinHVu - please see the guidance above

JamesMW · ‎Feb 27 2020

@KevinVu - You are able to change the name of your organization but this requires logging in at https://account.meraki-go.com/go/login and then clicking your name in the top right corner to select the "Edit account" option. James

JamesMW · ‎Feb 24 2020

@Skaminski - please DM me with your case number so I can help to resolve ASAP. James

JamesMW · ‎Feb 24 2020

@Skaminski please utilize these links for detailed information around the optional Meraki Go security subscription. The Meraki Go community link has a master price list in addition to a comparison chart for GX vs GX + UMB. There are no trials with Meraki Go but you absolutely have a 30-day CSAT return window for all Meraki Go SKUs. James

JamesMW · ‎Feb 20 2020

@UlfJorgensen https://documentation.meraki.com/Go/Meraki_Go_GX_Security_Settings should help and the GX vs GX + UMB comparison chart here https://community.meraki.com/t5/Meraki-Go-Partner-Resources/Meraki-Go-Full-Stack-Launch-Kit/ba-p/62280?attachment-id=477 should be helpful as well. James

JamesMW · ‎Feb 9 2020

@DHAnderson - I will get back to you ASAP with updates on VLAN support with Meraki Go full stack.

JamesMW · ‎Feb 4 2020

@StuKoalaIT & @Roska - Sorry for the confusion. Custom DNS settings on the GX are not yet enabled on Meraki Go. We did however just release 2.6.0 to both the app and play stores which includes "Security Policy Selection" on the optional Meraki Go Security Subscription.

JamesMW · ‎Feb 1 2020

@Ocean85 - "Dark mode" is not currently available on the GR10 and GR60 but keep an eye out in the upcoming releases for this feature.

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