My TAC case, the engineer gave a template about acknowledging my escalation and I did not see a Manager own it up. (signs of an ailing hierarchy)   However, this community is good, Rodrigo responded promptly and help through. Thanks Meraki Community!.  ... View more

Case 08421059 [ref:_00D606uBw._5006Q1sxTIr:ref] We have the same issues as most people here requiring escalation of a ticket (proper support level) Do we need to involve Cisco account management every time we require support from  Meraki? Being used to Cisco TAC support we see there is a long way to go for Meraki unless the focus is to only sell to small/medium business customers. ... View more

I have over 100 duplicate teams at SCCM. Why does that happen? Some network problem? ... View more

I'm guessing EE have got IPv6 to IPv4 working properly then, which is good 👍 ... View more

Good news , I received today the replacement . :-)))   Hope that they are not defective, I will install when I can. We close the premises due to COVID-19.   I had to fight hard and after 30 emails to the support they finally push the right button.     ... View more

@MerakiDave a little help would be appreciated on this one .   thank you  ... View more

I had an open case (over a year) on this and support (thanks) upgraded the SM Agent. ... View more

We've had the same problem for a while. I have an ongoing ticket where I dump new duplicate entries and Support merge them for me. I noticed that duplicate entries usually appear if there is a significant time difference between enrollment via Settings and Agent installation. It also happens sometimes when users install Agent first and enroll via Setting right away but almost never happens when they do the opposite. Another problem mentioned above is "zombie" enrollments when devices are stuck in "Synchronization is not yet complete" state and it is impossible to trace what they are. ... View more

Agreed - very useful checking Camera feeds and equipment status. If the app expanded it could be used for monitoring camera feeds locally via an iPad etc (big long time wish this one!) ... View more

@davidson2020 I think the thread you are looking for might be https://community.meraki.com/t5/Endpoint-Management-Systems/Anyone-else-seeing-Unverified-Certificates/m-p/62026#M5509  Maybe that shouldn't effect is at play.  ... View more

Hello @LJ     Can you direct message me your work email? I will send you next steps.    Thank you for your interest, Amelie ... View more

@aws_architect No sorry, we don't use wired 802.1x anywhere currently.  ... View more

Hello   Not ideal but still we don’t have choice as “Meraki Authentication” 802.1x is not supported on WiFi capable device MX or Z.   We have no other way then to add an MR AP ... even if it double the cost .   Any improvements in the roadmap planned ? Adding an Extra MS for a small office is really overkill    ... View more

Bump , I was hoping some help on this 1 year old case Thank you ... View more

Bump ... View more

I've generally found creating a case through the portal first, then calling in with an existing ticket helps with my hold times, not sure if just by chance, or if since it is an existing case it gets higher priority.  I did sit on hold for 45 minutes recently as noted here, was the longest I've ever had to wait, and of course, the flaky network issue I needed help with had long since passed. ... View more

I'd like to take advantage of the integration as we are an existing Umbrella customer. I'm leery of running beta firmware on our MR's. What problems, if any, have customers experienced with the beta firmware? This thread seems rather old yet the firmware is still in beta. When will it be generally available?   Thanks ... View more

I actually moved away from Meraki for now. With manageengine everything worked. ... View more

Hi @aws_architect no I haven't seen this with our Mac OS or iOS devices. Have you tried uninstalling the agent on an affected machine to see if the problem goes away? ... View more

So about the MR26 firmware ... I just bought some MR42E access points.  After going through support channels and asking questions I come to find out that they can only run on MR26 firmware but yet in the portal, in your literature and anywhere else there is no mention of this firmware version even existing (from a new customer perspective).  Then I come to find out that I can't even read about it as it's brand new beta code etc .... this seems to be a recurring theme with Meraki I'm quickly learning.  I also purchased Insights and to run it I have to run the latest Beta code on MX gateway to even use it.   The lack of transparency here is staggering and gives the impression that Meraki is happy to get the revenue and not happy to share anything up front about it's code... I have to say, before looking to roll out Meraki across an entire country, that this has me quite concerned. ... View more

@Matt-Ignite wrote: These look really good!   As someone who's had no end of trouble trying to get a USB modem working with the MX64 devices (and ended up giving up because it just won't work here), having an integrated LTE modem is a real benefit.    The downside is obviously the cost - the MX67C is twice the price of the MX64 by the looks of things. I'd pay a bit more for integrated LTE, but an extra $1000 is a tough sell to a customer when a USB dongle is only $50.   On the official Documentation page for the new devices (https://documentation.meraki.com/MX/MX_Overviews_and_Specifications/MX67_and_MX68_Overview_and_Specifications), there's mention of being able to set a custom APN via the dashboard UI. I don't support there's any chance of getting this added to the MX64 devices as well? That would be a huge help when dealing with 4G failover.   Cheers, Matt The MX67C in addition to having integrated LTE also has 2x firewall throughput so additional cost is reasonably justified. If still too steep for you/your customer have you tried the Inseego Skyus LTE device? It is "Meraki Certified" and the only device we deploy now because they have been rock solid for our clients that have purchased them. ... View more

To have support case waiting is the standard    at meraki .   i don’t yet have case for a year but I have 6 months ...     Regarding the FW 26.0 , I have : On beta status not locked   ... View more

I completely understand your frustration and I share your pain. I have been 1 year struggling with a support ticket and in the end we will need to remove the few devices we had in production (more than 60 people actually) and come back to ASA and catalyst.    We already purchased many switches (250, 425, and the MX600 in production...) and we couldn't install most of them because we got issues in all of our tunnels towards ASA, after involving Cisco ASA engineers and multiple Meraki engineers we couldn't solve it.    The ticket has passed through 8-10 different engineers, repeating the same over and over, talking to managers who seemed to understand my frustration but the situation always ended up on the same point, they assign a "specific" engineer, then we do the same tests, and we run again out of ideas.    I understand the solution is working for many other people, or I want to believe so, but from my experience, some features are just not ready to interact with 3rd parties, even if this 3rd party is Cisco.    KPI or SLA doesn't seem to exist in Meraki Support (having a ticket opened for 1 year and no further escalation or managers aware asking for it??).           ... View more

Impossible to add SMAgent for us    support reproduced this issue and sent to dev team  ... View more