We are huge Meraki fans. But we're forced to agree with some of the points here. We've had a ticket open since January that just got an update - in Spanish. While we are based in California, our Spanish isn't great. Why was it replied to in Spanish? I have no idea. The translation didn't make a lot of sense either, it was talking about VPNs (the issue was with IPV6 WAN, no VPN involved). We also have had a ticket open requesting an RMA on a switch for a couple weeks, can't get anyone to reply or acknowledge it. Some changes need to be made at the top level for customer support, or Meraki is going to start losing a lot of enterprise clients that frankly they probably can't afford to lose. You can lose someone spending a couple thousand, but lose a few 7 figure clients, and that isn't sustainable. Our site wide renewal is in 2024, and we're one of those 7 figure clients that may find ourselves shopping for the first time in many, many years.
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