Doesn't sound as if you had a pleasant support case experience which is unfortunate. The Dashboard has a GIVE YOUR FEEDBACK button in the lower RH corner if you haven't yet used that or are unaware of this feature. Additionally, at the conclusion of your support case, you are typically given the option of providing feedback. Although this doesn't fix the experience you described above, there are ways or means articulating back your support experience. Meraki Status tends to provide awareness to problematic things impacting a large number of customers.
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