About Melissa

Melissa · ‎04-12-2018

Kudos for finding this!! You all beat me to a Community post earlier this week 🙂 This feature is part of a larger rollout we'll be announcing soon! Stay tuned for more!

Melissa · ‎04-12-2018

@DanHarmon - also - for Supervised devices we just released the ability to disable or enable bluetooth on iOS. This can be done on an individual device (from that device's page in SM) like below Some folks in the Community have already noticed this new feature in dashboard!! We'll be making a larger announcement about this and other upcoming features soon 🙂

Melissa · ‎04-12-2018

@DanHarmon - if you can't work with Apple to get those added to your DEP on the backend, there is always the option of manually enrolling the ipads in DEP using Apple Configurator 2 (as long as they are running at least iOS 11) More on that here https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_and_Supervising_iOS_Devices_using_Apple_Configurator_2.5_or_Later#Manual_Enrollment_-_Add_device(s

Melissa · ‎04-10-2018

Hi everyone! For those that were unable to make our feature update webinar last month - here is a link to a recording on our youtube channel: https://www.youtube.com/watch?v=v_iSgzY3KqE&index=2&list=PLTVCI_tE32rS41jiv4EcoSjZqHoRxbPIy This includes feature updates on: - macOS - iOS - Chrome OS (Enterprise) - Android Hope you enjoy it!

Melissa · ‎03-27-2018

@PhilipDAth - I agree that the changes to align with industry terms (not Meraki terms) like MDM, EMM, and now UEM have been exhausting. That's why we're trying to now stay away from 3-letter acronyms, no matter how hard the industry pushes them! MDM, EMM, and UEM have never been "Meraki" terms - we've just adopted them alongside "Systems Manager" (a name which hasn't changed in years) to help customers identify what kind of product this is 🙂 The industry is moving away from the term "mobility', because not all endpoints are mobile. We agree! Expect to see further alignment on our website/docs/etc coming soon! It's a process 🤷‍♀️ ...and next year, when there is a new 3-letter acronym out there...we plan to stick with "Endpoint Management".

Melissa · ‎03-26-2018

@PhilipDAth - I had thought this was resolved - so sorry there are still issues! This is probably best handled directly with support though - they will have more information about the process and expected behavior. I'm sorry I can't be more helpful!!

Melissa · ‎03-26-2018

@sshort - Yes! We will post the video asap from last week's update webinar. I'll make sure to post a link in the Community too 🙂

Melissa · ‎03-23-2018

Hi everyone! We recently released the ability to automatically install the SM agent alongside the enrollment profile for Mac devices! This allows for out-of-the-box enrollment with DEP and saves you from having to manually install the agent on devices as part of your SM setup. Thank you to all of our beta users for your help and feedback on this feature! Of course, for those that would like to continue to have either the agent or enrollment profile in use (but not both) - this option is still available! If you're not sure what either gets you (the enrollment profile or the agent), check out the article linked below for more info. Here's our guide for more information. For Mac devices with an SM enrollment profile set up - you'll see the SM Agent on the apps page (like this below):

Melissa · ‎03-23-2018

@Jacko - Just checking on this - have you removed the SM agent AND the enrollment profile? Either one will continue checking in to SM. Here's more on that... https://documentation.meraki.com/SM/Device_Enrollment/Uninstalling_Systems_Manager_and_Removing_Managed_Devices You can always call in to support as well! I would say the only time to avoid (if possible) is 11-12pm PST. That tends to be the busiest time - in general.

Melissa · ‎03-23-2018

Hi @jared_f ! We will post the recording asap 🙂

Melissa · ‎03-21-2018

Hi all! We have a SM Feature Updates webinar tomorrow (Thurs 3/22) at 11am PST! We'll share updates across iOS, macOS, Android, and Chrome OS (for Enterprise users). I hope you all can make it!! https://meraki.cisco.com/webinars/signup/2909/systems-manager-feature-updates/

Melissa · ‎03-21-2018

@PhilipDAth - that's right, dashboard will not let you copy profiles between dashboard ORGs, but you can between different networks in a single org. (I wish we had this! I submitted this request.) It sounds like in this case @Jacko is looking to copy profiles between networks (in one org) and not between orgs.

Melissa · ‎03-20-2018

@Jacko When you create a new profile in your new network, select "Copy another profile" and toggle through the dropdown menu. This should show all profiles in all networks in a dashboard organization (below): Hope this helps!

Melissa · ‎03-20-2018

@PhilipDAthThank you for sharing this!!! The team is currently looking into it - it's not expected behavior. I'll let you know when I have more info! Again - thanks for letting me/us know 🙂

Melissa · ‎03-19-2018

@BlakeRichardson - The Chrome OS Enterprise team at Google was the first to make these native tools available to third party vendors 😉 We'd love to extend this to education customers when possible!

Melissa · ‎03-19-2018

That's a good point - I'll talk to the team about updating this! This is the current page - https://documentation.meraki.com/SM/Tags_and_Policies/Security_Policies_in_Systems_Manager I agree it's missing some common uses and basic explanations on how to use this feature. Thanks for flagging this!!

Melissa · ‎03-16-2018

@cKoppen - There could be a few things going on here - I'd recommend opening a support case to be sure! Is it possible you have a restriction set to "Disallow sharing of managed documents with AirDrop (iOS 9+)"? That could be causing it...but support should be able to get a better idea of what's going on!

Melissa · ‎03-16-2018

@PhilipDAth - also, if you set a Policy that scans for "Antivirus" and call it "Antivirus", you will see the option for "Antivirus Compliant" in your main clients page! (like below) This will also be a dynamic tag you can search by/reference in your Tags management page (if you have this turned on). (like this below)

Melissa · ‎03-16-2018

@PhilipDAth - thanks for posting this!! The "Compromised" check currently available in SM Policies scans for rooted or jailbroken mobile devices. That's what we mean by "Compromised" - it's specific to those device types. What were you thinking "Compromised" would entail/mean for Windows devices? I wonder if there is another way to do this.

Melissa · ‎03-16-2018

@Larry managed app settings for ios can be pasted in the key value fields. They aren't made automatically searchable like they are for some Android apps (where the database of settings can be pulled by dashboard).

Melissa · ‎03-16-2018

Hi everyone! We recently released a suite of Chrome OS management features for Enterprise users - check out our blog to learn more! https://meraki.cisco.com/blog/2018/03/systems-manager-chrome-os-management-for-enterprise-users/ At launch Google is only allowing these features for Enterprise users, but we'd love to collect any feedback education customers might have. Please reach out to your Meraki sales representative if you're interested. We'll also be demoing these features in next week's SM Webinar, along with updates across different device platforms (macOS, iOS, android, etc.). I hope you can join us! https://meraki.cisco.com/webinars/signup/1364/introduction-to-enterprise-mobility-management-americas/

Melissa · ‎03-13-2018

Hi everyone! Please hang tight on this beta program...I should have more to share soon.

Melissa · ‎03-06-2018

Hi @jared_f! I think the bottom of this article should help (below). Let me know if it doesn't!! https://documentation.meraki.com/SM/Apps_and_Software/Deploying_Scripts_in_Systems_Manager_using_Software_Installer

Melissa · ‎03-06-2018

Hi @Bombarie! This might have something to do with support for ActiveSync with Gmail. Google used to support ActiveSync for iOS and I believed grandfathered in previous customers using this...but it's not supported for new customers moving forward. If you're looking to sync more than just email, I would suggest trying to set up a Managed App Settings for the Gmail app on iOS. This should enable the Gmail account on the device AND allow the user to go in and turn on sync for contacts, calendars, etc. Here's more on that - https://documentation.meraki.com/SM/Profiles_and_Settings/Using_the_Managed_App_Settings_Payload

Melissa · ‎03-06-2018

Hi everyone! We just released the ability to add icons to custom apps in dashboard. Once you've uploaded the custom app/script and saved it, click back in and select the Details, Edit button, like this below: From there, you'll see the option to upload an icon, like this: @AsimSyed - I think this is what you were asking for recently!

Melissa

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