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  • About Melissa
Melissa

Melissa

Meraki Alumni (Retired)

Member since Nov 29, 2017

‎10-19-2020
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MeredithW
Community Manager MeredithW
21
rwiesmann
rwiesmann
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chrisautomates
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Meraki Alumni (Retired) CN
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PhilipDAth
Kind of a big deal PhilipDAth
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Meraki Employee joe
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Community Record

156
Posts
308
Kudos
10
Solutions

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Year 1 - MVM
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First 5 Posts View All
Latest Contributions by Melissa
  • Topics Melissa has Participated In
  • Latest Contributions by Melissa
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New Software inventory Page! Interested in helping out with future beta pro...

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎08-07-2018 09:05 AM
‎08-07-2018 09:05 AM
Hi everyone!   You may have noticed we recently released a new version of the Software inventory page in Systems Manager! We think this cleaner view and flex table will make it easier for folks to inventory installed software across devices, OS, versions, etc. We'd love your feedback on it!   Navigate to "Software" from the main side bar to take a look:     If you haven't already, select "Try the beta version" to view the new page. You can always revert back to old version if you'd prefer. Please send your feedback to us in the Make a wish box, or in the entry box if switching back to the previous version of the page!     We're also looking for additional beta customers to help provide feedback for new features and UI changes like this one. If you haven't already, please fill out this quick form for consideration in future beta programs!     Beta Customer Request Form   Thanks, Melissa ... View more
Labels:
  • Labels:
  • Other

Re: Disable factory reset protection

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎07-17-2018 11:46 AM
1 Kudo
‎07-17-2018 11:46 AM
1 Kudo
@BlakeRichardson - oh no, that sounds like a huge hassle!   There are some tools Apple has made available to help in this process. The first is "Activation Lock Bypass" - it's available on the device page under Mobile Security. The device does need to be enrolled in DEP and have Supervised settings applied for this to work!    You can also prevent users from logging in with personal icloud/itunes accounts on a device...but usually folks want to allow end users to do this to back up their devices or download personal apps. If you did want to block this, it's under Restrictions> ios restrictions (supervised)> "Allow modifying account settings"   It didn't sound like this was an issue in your case - but like Android, you can also prevent users from factory reseting the device under Restrictions>ios restrictions (supervised)> "Allow Erase All Content and Settings"   Hope that helps in the future!!  ... View more

Last Chance to Win - SM Video Challenge!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎07-09-2018 10:15 AM
4 Kudos
‎07-09-2018 10:15 AM
4 Kudos
Hi everyone!   This is a friendly reminder that you have just under 3 hours to post a quick SM video for as chance to win on the Community Video challenge (details here - https://community.meraki.com/t5/Endpoint-Management-Systems/Video-Challenge-Additional-chances-to-win-with-SM-videos/m-p/21820#M2479)!   Videos can be screencast only - there's no need to show your face or spend time on production quality 🙂 We're just looking for short examples of how you use dashboard to accomplish your endpoint management goals.    I know there are a ton of schools in particular that are running through POCs, trials, or full-on SM deployments right now - now that school is out. I'm sure they use your guidance on features and functionality that you find helpful!     ... View more
Labels:
  • Labels:
  • Android
  • Chrome OS
  • iOS
  • macOS
  • Other

Re: Expired iOS MDM APNS Certificate

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-25-2018 04:47 PM
‎06-25-2018 04:47 PM
Here you go!    Hope this helps.   https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate ... View more

Re: Force SM install on Personal devices?

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-21-2018 10:53 AM
‎06-21-2018 10:53 AM
Hi @Fiza!    To prevent users from logging in to email accounts on anything other than "known", SM-enrolled devices, I've seen organizations do the following:   1 - Set up both username/password and certificate authentication on their email server 2 - Encourage users to install SM to get access to school/company email (and wifi networks, VPN, etc.) 3 - Pushing Email Configuration Settings (Managed App Settings for Gmail, on Android devices) AND Credentials to SM-enrolled devices   The above would ensure that only devices with the SM-pushed certificates would be able to log in to email accounts.    Here are some additional resources on this!   https://documentation.meraki.com/SM/Profiles_and_Settings/Configuration_Settings https://documentation.meraki.com/SM/Deployment_Guides/Android_Enterprise_Deployment_Guide   ... View more

Updates in Systems Manager - Command Line Request and macOS Firewall

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-21-2018 10:18 AM
3 Kudos
‎06-21-2018 10:18 AM
3 Kudos
Hi all!    There are a few updates in dashboard I wanted to make you aware of.   First off - we recently pushed a new Configuration Setting for enabling the macOS Firewall. You'll find it under Settings>macOS Firewall. You can also set rules to Allow or Block specific apps, Block all Incoming Connections, and Enable Stealth mode.    Secondly, all Command Line requests (completed either through the Systems Manager>Command Line page or from an individual client device page) are logged in the Events Log under Network Wide> Event Log   More to come soon!  ... View more
Labels:
  • Labels:
  • macOS
  • Monitoring
  • Other

Re: Video Challenge - Additional chances to win with SM videos!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-19-2018 02:02 PM
1 Kudo
‎06-19-2018 02:02 PM
1 Kudo
@PhilipDAth - Also, did you see that Command Line Requests are now logged under Network Wide > Event Log?      Hope that helps you track commands!     ... View more

Re: Video Challenge - Additional chances to win with SM videos!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-19-2018 01:52 PM
‎06-19-2018 01:52 PM
Hope you feel better, @PhilipDAth! Thanks for the great video 🙂 ... View more

Video Challenge - Additional chances to win with SM videos!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-18-2018 01:28 PM
5 Kudos
‎06-18-2018 01:28 PM
5 Kudos
Hi everyone!   I hope you’ve had a chance to see this post on the new Community Video Challenge!    I know folks on the Systems Manager / Endpoint Management page are particularly great at sharing their tips and tricks with others. To give you an additional chance to win, the SM team at Meraki will be looking at all SM-related video submissions and awarding the top 3 entries a fabulous Meraki mini-fridge (shown below - perfect for holding a few cans/beverages on your desk)!   Please submit all videos through the post linked above. Contest details are also provided through this link.   We’re excited to see what you come up with!    Just in time for summer 😉 ... View more
Labels:
  • Labels:
  • Other

Re: Apps not showing on iPads

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-04-2018 03:34 PM
‎06-04-2018 03:34 PM
I'm late to this thread, but good catch @Jason_B!!   This is under "Allowed Content Ratings" on the Systems Manager >Settings page under "iOS and macOS Restrictions" ... View more

Moreland School District Webinar - iPad management in K-12

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎06-04-2018 03:03 PM
2 Kudos
‎06-04-2018 03:03 PM
2 Kudos
Hi everyone!   I wanted to highlight a new case study and recorded webinar available for iPad management in K-12 - hosted by Denis Guerrero at Moreland School District!   We're so grateful to Denis for taking the time to share his experiences with Systems Manager. Hope you can check these out!   Recorded webinar here - https://www.youtube.com/watch?v=lqp1StE-Gcw   Case study here - https://meraki.cisco.com/customers/k-12-education/moreland-school-district ... View more
Labels:
  • Labels:
  • Apps
  • DEP
  • iOS
  • K12
  • macOS
  • VPP

Re: New beta programs!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎05-29-2018 09:16 AM
‎05-29-2018 09:16 AM
@Lindsey @jared_f @alexis_cazalaa @MRCUR @PhilipDAth   Thanks all! I hope you can sign up for the betas!    @jared_f - if you wouldn't mind signing up through the form again, that would be great!!  ... View more

New beta programs!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎05-25-2018 08:52 AM
8 Kudos
‎05-25-2018 08:52 AM
8 Kudos
Hi everyone!   We have a couple of new beta programs coming up for Windows updates and UI changes. If you're interested in being a part of these (or future) beta programs, please enter your information through the form below and our team will reach out if we see a match!    https://docs.google.com/forms/d/1L7dObQd5JopRF9gNyO1GD3LqZyr-2IXbAGf77Vq7ZDs/edit?ts=5ab174f4   Beta testers are invaluable to us 🙂 Thanks in advance to anyone willing to participate!  ... View more
Labels:
  • Labels:
  • Other

Re: Filevault Personal Recovery key escrow

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-25-2018 01:04 PM
‎04-25-2018 01:04 PM
Hi @sshort! We should have a new guide on this configuration setting posted soon on our Documentation site. I'll post a link to it in the Community asap!     ... View more

Re: New Features for Apple devices!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-25-2018 01:00 PM
‎04-25-2018 01:00 PM
@jared_f @alexis_cazalaa - I think this is something that is unclear on the end device UI. When a bluetooth restriction is set, the user actually CAN'T change that in the control center...it just LOOKS like they can.    Is what you're seeing when you test the actual bluetooth connection- after setting a restriction and trying to disable bluetooth in control center? ... View more

New Features for Apple devices!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-25-2018 10:18 AM
4 Kudos
‎04-25-2018 10:18 AM
4 Kudos
Hi all!   We just posted a blog that highlights some of the new features available for macOS and iOS. Some of these were developed after the iOS 11.3 and macOS 10.13.4 release - some we've been working on outside of that 🙂   We'll have a full list posted under Help>New Features in dashboard shortly!   Please make sure to submit any additional feature request in the Make a Wish box in dashboard! We certainly welcome discussions about these in the Community as well - but requests posted in dashboard are actively tracked and monitored by our SM team.   Here are some of the highlighted new features:   Delay OS updates for up to 90 days on iOS and macOS: Providing time for IT teams to vet and test new OS versions before they are deployed on managed devices.   Keep apps up to date on iOS and macOS: Select for specific App Store  apps to automatically update when a new version is available.   Disable bluetooth settings on iOS and macOS: Limit distractions and security loopholes by locking down the bluetooth functionality on devices through the live tools on a device page. IT teams can use this in conjunction with bluetooth restrictions settings to lock bluetooth settings on or off.   FileVault Personal Recovery Key (PRK) Escrow: Store PRKs for disk encryption on macOS devices.   Login window: Set custom login window messages for macOS devices to alert users of management or convey organizational messages.   Lock screen: Specify a custom lock screen asset tag on iOS to easily identify a device in hand.   App Store Restrictions: Restrict end user app installations and updates for more control of apps and app versions on macOS devices.   Airprint: Set printer configurations for iOS and macOS devices.   Dock: Change size, magnification, position, minimization effect, and more macOS dock settings.   Setup Assistant: When re-provisioning a macOS device, select to skip steps like Siri setup.       ... View more
Labels:
  • Labels:
  • Apps
  • iOS
  • K12
  • macOS
  • Monitoring

Re: Upcoming UI Changes - Settings Page

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-24-2018 03:28 PM
4 Kudos
‎04-24-2018 03:28 PM
4 Kudos
The changes in the Settings page are live!   We'll also post a blog tomorrow that highlights some of the new features available, but I'm sure this group will find them all by then 😅   We'll also have a video posted on this guide shortly!    https://documentation.meraki.com/SM/Profiles_and_Settings/Systems_Manager_Settings_UI_Changes ... View more

Re: Endpoint Management- True Release Notes???

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-20-2018 02:14 PM
‎04-20-2018 02:14 PM
I take your point about bug fixes - definitely something to think about.   In the meantime, release notes on new features are also posted in dashboard under "New Features" in the Help button (upper right corner of dashboard).  ... View more

Meraki at ISTE Education Conference - Chicago, June 25-27

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-19-2018 12:41 PM
4 Kudos
‎04-19-2018 12:41 PM
4 Kudos
Hi everyone!   Meraki will be coming to the ISTE education show in Chicago this upcoming June 25-27! Come by to meet more of our team (myself included) and talk about SM!   More about the event here - https://www.iste.org/   Are there other upcoming events you'd like to see us at? Please let me know! ... View more
Labels:
  • Labels:
  • iOS
  • K12
  • macOS
  • Other

Re: Email Notifications not Working

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-17-2018 09:45 AM
‎04-17-2018 09:45 AM
@jared_f - if you use the Tags management page to set a Security Policy, you should be able to set a policy that is device type specific (iOS only), to avoid your macos devices hitting it.    Does that work? ... View more

Upcoming UI Changes - Settings Page

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-17-2018 09:38 AM
2 Kudos
‎04-17-2018 09:38 AM
2 Kudos
As some of you may have already found ( @jared_f!!), we've posted a new article about some upcoming UI changes to our Settings page in our documentation. These changes are expected to go live at the end of this month (April 2018)   Here's the full article - https://documentation.meraki.com/SM/Profiles_and_Settings/Systems_Manager_Settings_UI_Changes   The goal in these changes is to make this page easier to navigate and manage, as well as highlight more of the features available per device type. We're looking forward to your feedback!!      ... View more
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  • Labels:
  • Other

Re: Feature Request: Installed Configuration Profiles Security Policy

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-16-2018 02:16 PM
‎04-16-2018 02:16 PM
@jared_f @sshort Thank you for explaining!! That's interesting - I'll definitely put in the request on my end.   Have you both submitted this through the "Make a Wish" box?    ... View more

Re: Feature Request: Installed Configuration Profiles Security Policy

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-16-2018 10:37 AM
‎04-16-2018 10:37 AM
Hi @jared_f! Where/how would you want to search for this?  ... View more

Last few days for "First Post Week" give-aways!

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-12-2018 12:54 PM
3 Kudos
‎04-12-2018 12:54 PM
3 Kudos
Hi all!   I wanted to remind everyone that if you've never posted before in the Community - there are still a few days (until 4/15) to submit your first post to win some Meraki gifts!   If a question has been on your mind, or if there's a cool way you're using SM that you'd like to share...now's the time!   Here are some guidelines:   New topics, replies to topics, and comments on blog posts all count! However — there must be content in the post, and if we determine that it doesn’t fit into our community guidelines, it won’t be eligible.   Here are some easy ways to get started: Introduce yourself and tell us where you’re from on our introductions thread. Check out the unanswered questions to see if you can lend a hand: Endpoint Management / Systems Manager Ask a question Just say "Wow!" or "Woah!" in response to some of the Before and After pictures   Here's the full post on this easy challenge -    https://community.meraki.com/t5/Community-Announcements/It-s-First-Post-Week-All-first-time-posters-are-eligible-to-win/ba-p/16340     ... View more
Labels:
  • Labels:
  • Other

Re: Force iOS location Services

by Meraki Alumni (Retired) Melissa in Mobile Device Management
‎04-12-2018 12:25 PM
‎04-12-2018 12:25 PM
Location services can be disabled by the user - this is an apple restriction/requirement for the time being. The work arounds described in this thread are definitely an option!   Another feature to be aware of is Lost Mode (for supervised devices) - which will "wake" location services, even if the user has disabled them. It wont lock location services on once Lost mode is disabled, which sounds like what you're looking for. Thought I'd mention it anyway 🙂   https://documentation.meraki.com/SM/Monitoring_and_Reporting/Using_Lost_Mode_to_Recover_Missing_iOS_Devices ... View more
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Kudos from
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MeredithW
Community Manager MeredithW
21
rwiesmann
rwiesmann
3
chrisautomates
chrisautomates
1
CN
Meraki Alumni (Retired) CN
5
PhilipDAth
Kind of a big deal PhilipDAth
39
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joe
Meraki Employee joe
1
John-K
Meraki Employee John-K
1
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PeterJames
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Kind of a big deal CptnCrnch
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Edgar-VO
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My Accepted Solutions
Subject Views Posted

Re: new "Keep app up to date" option for Apps on iOS

Mobile Device Management
13359 ‎04-12-2018 10:55 AM

Re: Copying profiles from one network to another in SM

Mobile Device Management
3572 ‎03-20-2018 02:58 PM

Re: Feature Request: Automatic containment of compromised machines

Mobile Device Management
6960 ‎03-16-2018 12:17 PM

Re: Disable factory reset protection

Mobile Device Management
14061 ‎02-05-2018 03:14 PM

Re: Mac & IOS clients show "location tracking is disabled for this device"

Mobile Device Management
6732 ‎02-01-2018 01:37 PM

Re: Change default Systems Manager Network?

Mobile Device Management
6025 ‎02-01-2018 01:19 PM

Re: Feature Request - Integrate VPP and App Management in Meraki Better

Mobile Device Management
3087 ‎01-29-2018 12:24 PM

Re: NEW Meraki MDM Deployment - iTunes and iCloud Restorations Required

Mobile Device Management
33470 ‎01-19-2018 08:37 AM

Re: Restrict options in self service portal

Mobile Device Management
3141 ‎01-05-2018 11:30 AM

Re: MDM WIFI configuration

Mobile Device Management
5872 ‎01-05-2018 11:24 AM
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My Top Kudoed Posts
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10 6836

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9 1722

API Launch News!

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9 2667

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8 3743
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