Hi @gariggantulga , as mentioned previously, if you can proof ownership via order number etc then support should be able to assist. Are you not able to recover the previous admins username and password?
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Just re-read the initial post. Never migrated any customers to PDL as I preferred the simplicity of co-term. One date for everything - simples.
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Hi @FamousDave , I’m not aware of a feature comparison document for the MS switches. I typically just use the datasheets for each model line.
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Hi @jrhead, are you seeing anything being dropped in your firewall logs? If you’re confident in your setup and this is a recurring issue I would contact support directly. Possible RMA.
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Hi @merakiuser3 , quick tip….if you require a quicker response give them a ring if you haven’t already . I find support more responsive over the phone
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Hi @merakiuser3 , if you’ve had them registered and then de-register I would first check your upstream firewall to see if any traffic is being blocked. If that returns a blank reach out to Meraki support for direct assistance
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Remove the devices from your networks and unclaim them from your inventory/dashboard. Provide the new tenants the serials from which they’ll claim into their dashboard. They’ll be required to buy new licenses.
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You can make as many changes as you want in the Meraki dashboard whilst the device is disconnected but these won’t replicate to the device until it touches the cloud again
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You can make minor changes to the device offline including the device ip address, subject mask and mgmt vlan. You can also amend switchport VLANs but these will be overridden once the device hits the cloud again
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