Users got deleted without intent to delete

[Kisho]

Hi guys! Hope you all good!

I had issues while deletion of users in the user management portal some days back.  I keep deleting users which are expired. Recently when i deleted users in bulk, the valid users got deleted (nearly hundred users).  I selected only expired users like how i always do whenever i delete users. I had taken screenshots of the users which i am deleting. When we received complaints from users across the organization, we cross checked with the screenshots and found that the users which were not marked to delete got deleted and those users were not expired. 

When i checked the change log, it includes valid users deleted by me which were not marked to delete (which I haven't). Cisco support said it may be due to a human error. I don't think the deletion of nearly hundred valid users can be a human error. The users marked to delete were sorted according to expiry. All expired users were on the top of the list. It was very easy to select the users which were expired for deletion. All selected users (30 count per page) were expired users. 

[alemabrahao]

And I agree with Meraki, it was probably human error, sometimes it happens, we think we didn't select the users and in the end they were selected.

If you still firmly believe that this is not the case, keep monitoring and contact support again.

[Mloraditch]

We don't use internal users anywhere so I don't have that page active to see for sure, but most of the pages like that (including the admin page) allow you to see different qtys of items. I've not accidentally deleted admin users but I've definitely accidentally changed the filter/selection. 

Its certainly possible a gui bug exists, but the only way to safely test would be to have a dummy set of users in the qtys necessary to repeatedly try to recreate it so may not be feasible for you to try to investigate

If it does happen again definitely report it to support.

[AlexL1]

Hi Kisho,

Welcome to Meraki Community 🙂

I'm sorry to hear that a lot of users were deleted.

If you would like you can try to reproduce the issue while taking a screen recording:

1. Create a few new users with expiration date
2. Filter by that expiration date
3. Tick the boxes on the left-hand side of the newly created users
4. Click Delete

Then, check the Organization --> Change log --> Compare old values with the new values.

Did you manage to repro the issue?

• If yes --> Create a case with Meraki Support Team and attach the video recording and Organization's Change logs with the timestamps

If you have any further questions, please don't hesitate to contact us.