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Community Record
6
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2
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Tuesday
Cisco Meraki Support Reply: Thank you for information. I shall be trying to reproduce the issue in a lab recreate and share the findings to our internal development team for further investigations. I will keep you updated with our findings.
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Tuesday
My reply to Meraki support for the above questions: 1. Yes 2. No 3. Not sure. You may investigate. 4. No. Only 30 users are selected.
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Monday
Cisco Meraki Support replied as below. The internal Engineering Team did observe the HAR capture and the video shared and have come up with the following queries to scope the issue further. 1. Is the same behaviour observed in other browsers? Is the same behaviour observed in icongnito mode? 2. Were there any other dashboard windows/tabs open when you were removing the users? 3. On further checks, we observed that there were two removal actions done. The first removed the expected users but the second removal, removed more than what was expected. IS the unexpected removal always occurring on the second removal action? 4. We did observe you do a 'select all' in the first page of 30 users. at that moment, If you click to the second page do you notice any additional users getting selected inadvertently? We are trying to understand where the issue resides and what may be causing this issue.
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2 weeks ago
2 Kudos
I was able to reproduce the issue. I have recorded the screen with HAR capture and sent to cisco support. I have also sent the HAR file with screenshots of selected users as they asked me to do so.
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2 weeks ago
Hi guys! Hope you all good! I had issues while deletion of users in the user management portal some days back. I keep deleting users which are expired. Recently when i deleted users in bulk, the valid users got deleted (nearly hundred users). I selected only expired users like how i always do whenever i delete users. I had taken screenshots of the users which i am deleting. When we received complaints from users across the organization, we cross checked with the screenshots and found that the users which were not marked to delete got deleted and those users were not expired. When i checked the change log, it includes valid users deleted by me which were not marked to delete (which I haven't). Cisco support said it may be due to a human error. I don't think the deletion of nearly hundred valid users can be a human error. The users marked to delete were sorted according to expiry. All expired users were on the top of the list. It was very easy to select the users which were expired for deletion. All selected users (30 count per page) were expired users.
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