SSID Broadcast Tag Bug?

[NolanHerring]

I'm using tags to control which AP broadcast's which SSID across all my sites and just noticed (also across all sites old/new/various firmware) that all my SSID's are showing the grayed out status (meaning not broadcasting due to missing tag), however they are still working. Seems cosmetic, so I opened a case with support.

[cmr]

Same here, SSIDs greyed out despite tags being present, but clients still connected.

[drgnslyr]

Same. Better be fixed by morning

[GiacomoS]

Hey team,

Thank you for flagging this here as well. I can confirm, at this stage, that the operation of the tags remains correct, and it is just a cosmetic problem on how the tags look on Dashboard. 

If you are seeing incorrect operations of the tags, please do raise a case with Support directly, as the issue may be different. 

We are looking into it with our developers.

Many thanks!

Giac

[GiacomoS]

Hey everyone,

If you are following this thread, I just wanted to let you know that this should now be resolved.

Should you still seeing misbehaviours here, please do follow up with/in a case to Support.

Thank you for your patience here folks! 

Have a fantastic day!

Giac

[Erisan]

Hi Everyone,

I have the same issue. In addition to tags, I also use an availability schedule and that also does not display on the UI. I can see clients can connect and the SSID does get withdrawn outside business hours as expected. I'll check with Meraki support in-case this is resolved for others.

Thanks

Erisan

[cmr]

Not resolved on shard n184 either.  @GiacomoS do you want us all to log tickets, or is perhaps the fix being rolled out across shards?

[GiacomoS]

Hey folks,

Sorry to hear it's ongoing. Can I confirm that this is still exactly the same behaviour as yesterday? i.e. the tags are showing as not broadcasting although the SSIDs actually are?

@cmr I'm making some enquiries, bear with me!

Giac

[Erisan]

Hi,

Yes it is still the same behavior as yesterday "Not broadcasting because of missing tag. To broadcast add: <tag_name>"

Thanks

Erisan

[cmr]

I have the same as @Erisan, though the client list doesn't even build on many APs, the dashboard seems somewhat slow to update that sort of data right now. 

[drgnslyr]

I'm still seeing the same behavior, tags set, dashboard shows it not broadcasting, but so far all functionality seems to still be working.

[GiacomoS]

Hey again everyone,

Apologies for going back on my words here, but I just found out that we are still working on a fix for this one, as the previous one did not work as intended.

Please bear with us as we continue to follow up internally here. At this stage it continues to be a cosmetic problem. 

If you have an urgent need to check the status, you can use the API call:
/networks/{networkId}/devices 

looking at the Broadcast flag being true or false depending on whether the SSID is broadcasting. 

This can be paired with:

/organizations/{organizationId}/devices?productTypes[]=wireless

to retrieve all the access points. 

Hope this helps for now, thank you for your continued patience!

Giac

[pjc]

Same issue here - My dashboard is reporting that the tags should all be in lowercase where all of my tags are a combination of upper and lower case.

[Erisan]

Hi Everyone,

I noticed yesterday that my SSID now correctly displays that it is broadcasting but whats missing is those small icons that displayed next to the SSID indicating that the SSID broadcasting is controlled by either a time schedule or a tag. Anyone else seeing the same?

[GiacomoS]

Hey awesome people,

I can confirm that this should be resolved as of 2 days ago. 

@Erisan , yes, I can also confirm we have received reports of the icons missing. 

Could you raise a case with Support for tracking purposes? I think it is being investigated already, but it would be good to understand the impact.

Many thanks!

Giac

[TBHPTL]

Nope. i saw this behavior last night no indication of tag SSID dissemination until tag is removed from AP

[GiacomoS]

Hey @TBHPTL , 

Could you elaborate please? 😅

Is that "Nope, we are still seeing the original problem" or "Nope, we can't raise a case with Support"? 

If it's the first, could you send me a direct message with a link to the Dashboard please?

Many thanks!

Giac

[TBHPTL]

Yes,  When an SSID is being disseminated with a TAG there are two things should be present.

The SSID name in dark print and the tag icon.  The tag icon is missing 

[GiacomoS]

Superstar, thank you @TBHPTL . Yeah that matches what we spotted yesterday, and we got this under review. 

Will keep you posted!

Giac

[TBHPTL]

PM sent if you need more let me know. This is affecting 10's upon 10s of thousands of APs 

[TBHPTL]

Behavior is:

tag is used to disseminate the SSID and matches in SSID availability.

SSID shows as globally enabled WITHOUT tag icon, despite being tag enabled.

Tag icon only shows up if there is no tag on  AP 

[GiacomoS]

Hey folks,

Apologies for the lateness here, but this should be resolved as of the 12th of September. 

If you are still seeing some weirdness, please do open a case with Support from Dashboard; preferably you'd want to attach a HAR capture from your browser and screenshot indicating the problem (similar to the above).

Many thanks!

Giac

[TBHPTL]

It is still very much broken. Case is being opened and escalated.

[Erisan]

I still see the same issue, the icons next to the SSID name have disappeared. I will open a case.