Meraki MS130-24X disconnected status even connected to AP

[AYEN]

Hi, 

     I have current issue experience in MS130-24X the port was suddenly turn into disconnected mode. The troubleshooting that I've done are, cable test, enable disable port and reboot devices switch and AP on the dashboard. Current version: MS 16.9 

Thank you.

[DarrenOC]

Raise a ticket with support @AYEN

[marce1000]

  - Check logs on the switch when that happens ,

 M.

[AYEN]

Hi @marce1000 no change logs found on specific switch

[Brash]

Check the Meraki event logs to see if there is a reason logged for the port going down.

Other than that, as said above, open a support case to assist you with the troubleshooting.

[AYEN · Accepted solution]

Hi,

  The problem was resolved thru a hard restart of the device, something unusual happened. Still monitoring and hoping that someone can define the cause.

Thank you!
Cheers!!

[CarolineS]

Hi @AYEN - that’s great news! I’m going to mark your reply as the “solution” - if you learn more about the root cause, please let us know and we can adjust the marked solution.

[AYEN]

Hi @CarolineS ,

    Yes, I going to update these concerns once I got more information.