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Able to ping MR76 but not able to register on Meraki dashboard
Hello Expert,
In my new deployment, I register my switches(MS) successfully and then connect AP to the switch.
AP getting an IP address from the DHCP server which I see on the switch ARP table. and I ping AP from my all switches but when I ping from AP where ping failed.
Also AP not register on Meraki Portal
Please assist me in this challenge
Solved! Go to solution.
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Usually if your DHCP works correctly and all necessary ports are open it can still happen that a new device has issues getting it's newest firmware and not fully connecting to the dashboard. After a factory default it usually fixes the problem.
Do make sure you have nothing blocking dashboard traffic. Check help->firewall
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PM the AP serial number and I can take a look
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How do I send you a serial number?
If I share SN here then everyone can see
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Click on my name and click send message
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Looks like the AP is connected to port 1 of your MS120 switch correct? Do you have physical access to the AP? If so, can you do a factory reset on it? https://documentation.meraki.com/MR/MR_Installation_Guides/MR76_Installation_Guide#Factory_reset_but...
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Yes, you are correct. AP connected to MS120 switch.
Now I am Off shift but I will be able to access the device tomorrow at 11.00 AM(IST).
But why does this issue occur?
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Not sure why it's not coming online. Try the factory reset first. If that doesn't help please open a Support case and they'll be able to get it resolved for you.
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Usually if your DHCP works correctly and all necessary ports are open it can still happen that a new device has issues getting it's newest firmware and not fully connecting to the dashboard. After a factory default it usually fixes the problem.
Do make sure you have nothing blocking dashboard traffic. Check help->firewall
