Hello Expert,
In my new deployment, I register my switches(MS) successfully and then connect AP to the switch.
AP getting an IP address from the DHCP server which I see on the switch ARP table. and I ping AP from my all switches but when I ping from AP where ping failed.
Also AP not register on Meraki Portal
Please assist me in this challenge
Solved! Go to solution.
Usually if your DHCP works correctly and all necessary ports are open it can still happen that a new device has issues getting it's newest firmware and not fully connecting to the dashboard. After a factory default it usually fixes the problem.
Do make sure you have nothing blocking dashboard traffic. Check help->firewall
PM the AP serial number and I can take a look
How do I send you a serial number?
If I share SN here then everyone can see
Click on my name and click send message
Looks like the AP is connected to port 1 of your MS120 switch correct? Do you have physical access to the AP? If so, can you do a factory reset on it? https://documentation.meraki.com/MR/MR_Installation_Guides/MR76_Installation_Guide#Factory_reset_but...
Yes, you are correct. AP connected to MS120 switch.
Now I am Off shift but I will be able to access the device tomorrow at 11.00 AM(IST).
But why does this issue occur?
Not sure why it's not coming online. Try the factory reset first. If that doesn't help please open a Support case and they'll be able to get it resolved for you.
Usually if your DHCP works correctly and all necessary ports are open it can still happen that a new device has issues getting it's newest firmware and not fully connecting to the dashboard. After a factory default it usually fixes the problem.
Do make sure you have nothing blocking dashboard traffic. Check help->firewall